About Us

Employment Opportunities

Dependable and Accessible Transportation for Lakeland, Winter Haven, Bartow, Ft. Meade, Frostproof and Surrounding Areas

Community Relations/Customer Service Rep

Fixed Route Bus Operator

Fleet Maintenance Technician

Fleet Maintenance Utility Worker I

Paratransit Bus Operator

Senior Staff Accountant

Shuttle Cart Operator

Community Relations/Customer Service Rep

Position Type: Full-Time
Reports To: Customer Service Manager
FLSA Status: Non-Exempt
Department: External Affairs

SUMMARY:

This position provides front line assistance to clients, customers and the general public. It also involves work with considerable contact with the public, by telephone, in person and via email. The physical location of this position will be based on a vacancy in one of three Citrus Connection Customer Service locations.

ESSENTIAL JOB FUNCTIONS:

Provides customer service to both internal and external customers, clients, and the general public in the form of providing transit information such as services, routes, schedules, fares, and District rules/regulations.
Upon request, provides best possible routes and schedules for customers; answer inquiries and provide information to walk-in customers.
Computes and quotes rates for trips using published rate tables.
Collects money, makes change and issues receipts.
Deals with difficult customers in a positive manner in phone, in person and via email.
Distribute written materials including mail and other related items.
Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Knowledge of local geographic areas.
Ability to speak effectively and respond to questions.
Ability to maintain a level of professionalism and confidentiality.
Ability to express ideas clearly, both verbally and in writing.
Ability to type thirty-five (35) words per minute (WPM) with minimal errors; data entry skills required.
Ability to file documents and records accurately.
Ability to operate a multi-line phone system; knowledge of telephone procedures and etiquette.
Strong interpersonal skills and conflict resolution skills.
PC literate, basic skills in Microsoft Office Suite and Internet research. Must be a self-starter; able to work independently.
Ability to communicate effectively with management, internal staff and external vendors.
Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.
Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

MINIMUM JOB REQUIREMENTS:

High school degree or G.E.D.; one (1) year of directly related experience desired in customer services, sales, reception, and/or general clerical duties. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

Bi-lingual (Spanish) a plus.

LICENSES:

Must have valid Florida driver’s license.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

This job is usually performed in a normal office environment. Must be physically able to lift and carry 20-25 lbs. infrequently; 50 lbs. occasionally.

Apply Online Now

Fixed Route Bus Operator

Position Type: Full-Time
Reports To: Director of Revenue Services
FLSA Status: Non-Exempt
Department: Revenue Services

SUMMARY:

This position is responsible for providing service to bus riders by safe, reliable, and expert transportation to the community.

ESSENTIAL JOB FUNCTIONS:

Operates a bus for the safe transportation of the
Responsible for following all District rules, policies and
Responsible for pre and post trip activities for the bus and reporting of any issues related to
Responsible for reporting accidents and/or incidents and following District procedures in accordance with the accident reporting
Responsible for dealing with passengers and the public with courtesy and
Assists impaired passengers in accordance with the American with Disabilities
Loads and secures up to two (2) wheelchair
Assists passengers with grocery packages upon request
Assists Paratransit passengers at pick-up and drop-off points.
Provides customer service as defined in District Standard Operating
Responsible for handling emergency situations
Monitors cleanliness of bus
Assists with training of new
Checks bus and reports lost or left behind items; communicates and reports to appropriate
Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Knowledge of the geography of the county and bus routes.
Skill in safely operating a bus or other vehicle in a variety of weather and traffic. Ability to work under pressure; ability to multi-task.
Excellent verbal and written communication skills.
Excellent interpersonal skills and strong conflict resolution skills. Must be a self-starter; able to work independently.
Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.
Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

MINIMUM JOB REQUIREMENTS:

High school diploma or G.E.D. required; two to four years’ customer service experience. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

LICENSES:

Must have valid CDL Class “B” license with (P) Passenger Endorsement and Airbrakes PERMITS upon hire.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Apply Online Now

Fleet Maintenance Technician

Position Type: Full-Time
Reports To: Fleet Manager
FLSA Status: Non-Exempt
Department: Fleet Maintenance

SUMMARY:

Under general supervision, performs skilled work in servicing, lubricating, repairing and maintaining heavy duty diesel and gasoline vehicles for a public transit system. This position is classified as safety sensitive.

ESSENTIAL JOB FUNCTIONS:

Complete scheduled and non-scheduled Maintenance on all equipment, systems and subsystems for the safe operation of transit coaches.
Responsible for Standardized Preventive Maintenance Program Inspections, Services and Repairs on Heavy duty Transit Buses, Para Transit Vehicles and Support Vehicles.
Works with technicians to determine the source of problem and/or failure.
Works independently to determine the source of problem and/or failure.
Executes Bus Swaps outs and field repairs as needed including the replacement of tires and completes vehicle Pre-Trip Inspections.
Cleans Shop Work Areas, pressure wash engines, transmissions and perform other cleaning task as needed.
Complete written and electronic work orders with a detailed description of the work performed.
Road Testing vehicles to determine nature of problems and verification of complaints and repairs.
Replacement of tires, including the demounting and mounting of tires on wheels.
Safe use of Bus Lifts for lifting all sizes of vehicles.
Visual Inspection of Vehicles to determine their readiness for service.
Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Ability to understand and follow verbal and written instructions.
Ability to maintain accurate records of work performed and materials used. Must be available to work various shifts, weekends, holidays, and overtime. Must be able to understand, read and communicate in English.
PC literate, basic skills in Microsoft Office Suite and Internet research. Ability to do basic math.
Must be a self-starter; able to work independently.
Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.
Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.
Knowledge of the location, nomenclature, and function of complex parts of heavy duty diesel transit equipment.
Knowledge and demonstrated experience with the materials, methods and equipment typically used in heavy duty diesel maintenance repair and service.
Knowledge and demonstrated experience of the utilization of diagnostic methods and procedures necessary to repair and maintain heavy duty diesel engines and ancillary equipment.

MINIMUM JOB REQUIREMENTS:

High School diploma or G.E.D. required; minimum of three (3) years experience servicing and repairing heavy duty diesel engines, Gasoline engines, and general fleet repair. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

Must have an assortment of general and specialized tools specific to automotive repair.

LICENSES:

Must possess a CDL/Class B license or provide proof of passing the General Knowledge Test for the CDL.
09/10/2025
Must be able to obtain a CDL with P (passenger) endorsement license and air brakes testing within 90 days of employment. Must be maintained in good standing while employed with the District.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

This job is sometimes performed in essentially an outdoor environment, subject to extremes of both hot and cold weather and wet conditions. Employee must be able to work outside on a daily basis. This position is exposed to various chemical and gas/diesel fumes on a daily basis.

Must be physically able to lift and carry equipment weighing up to 100 lbs. on a daily basis.

Apply Online Now

Fleet Maintenance Utility Worker I

Position Type: Full-Time
Reports To: Fuel Island Supervisor
FLSA Status: Non-Exempt
Department: Fleet Maintenance

SUMMARY:

Under direct supervision, performs semi-skilled work in fueling, washing and cleaning vehicles for a public transit system.

ESSENTIAL JOB FUNCTIONS:

Responsible for a standardized service program which includes re-fueling, interior cleaning, and exterior washing on public transit vehicles.
Maintains routine records of activities performed and materials used.
Reports damage, defects or malfunctioning parts to proper authority.
Cleans garage and parking areas and performs other related cleaning, sweeping, mopping or dusting duties.
Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Ability to understand and follow verbal and written instructions.
Ability to maintain accurate records of work performed and materials used. Must be available to work various shifts, weekends, holidays, and overtime. Must be a self-starter; able to work independently.
Ability to establish effective working relationships with co-workers, customers, and the general public.
Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

MINIMUM JOB REQUIREMENTS:

High School diploma or G.E.D. required; basic knowledge of fundamental vehicle terminology. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

LICENSES:

None Required

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

This job is sometimes performed in essentially an outdoor environment, subject to extremes of both hot and cold weather and wet conditions. Employee must be able to work outside daily. This position is exposed to various chemical and gas/diesel fumes daily.

Must be physically able to lift and carry equipment weighing up to 100 lbs. daily.

Apply Online Now

Paratransit Bus Operator

Position Type: Full-Time
Reports To: Director of Revenue Services
FLSA Status: Non-Exempt
Department: Revenue Services

SUMMARY:

This position is a limited duration training position in which the employee is taught the knowledge and skills necessary to become a Paratransit bus operator. After successful completion of the training, the employee will know how to transport, safely and expediently, passengers on District buses.

ESSENTIAL JOB FUNCTIONS:

Learns to be responsible for the safe transportation of passengers.
Learns to and aids in the loading and unloading process of passengers needing assistance in boarding.
Learns how to and performs daily pre and post-trip inspections of the bus in accordance with applicable regulations and District guidelines.
Learns how to complete daily post-trip inspections, including checking the condition of the bus.
Learns how to maintain the cleanliness of the bus interiors.
Learns how to communicate routine, urgent and emergency situations.
Attends all meetings and training sessions including all in service and driver meetings, first aid and CPR classes that are required by the District.
Responsible for learning all District rules, policies and procedures.
Learns how to verify route times to maintain the accuracy of the schedulers’ assignments.
Learns how to provide information to the scheduler and dispatcher for updating maps and routes.
Learns how to report accidents and/or incidents and follow District procedures in accordance with the accident reporting procedure.
Learns how to deal with passengers and the public with courtesy and patience.
Learns how to assist impaired passengers in accordance with the American with Disabilities Act.
Learns how to assist Paratransit passengers at pick-up and drop-off points.
Learns how to deal with passengers who may have a wide range of mental acuity.
Assists impaired passengers in accordance with the American with Disabilities Act.
Learns how to load and secure up to five (5) wheelchair scooters.
Learns how to deal with emergency situations.
Learns how to perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Ability to work under pressure; ability to multi-task.
Strong verbal and written communication skills.
Ability to utilize mobile data terminals.
Ability to maintain required records.
Strong interpersonal skills and strong conflict resolution skills.
Must be a self-starter.
Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.
Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

MINIMUM JOB REQUIREMENTS:

LICENSES:

Must have valid CDL Class “B” permit with (P) Passenger Endorsement and Airbrakes upon hire. Must be able to obtain license within sixty (60) days of hire.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Apply Online Now

Senior Staff Accountant

Position Type: Full-Time
Reports To: Assistant Director of Finance / Controller
FLSA Status: Exempt
Department: Finance

SUMMARY:

Under the general supervision of the Assistant Director of Finance / Controller, the Senior Staff Accountant is responsible for managing complex accounting tasks, ensuring compliance with regulations, and providing accurate financial reporting.

Position Description:

The Senior Staff Accountant is an exempt, non-union position in the Finance Department at the Lakeland Area Mass Transit District. The Senior Staff Accountant position will be a direct report to the Assistant Finance Director/Controller. This position is responsible for performing a variety of professional level accounting duties involving the preparation, maintenance and control of funds, including allocation of income and expense, posting of funds, analysis of programs and accounts, and development of financial statements and budgets. In addition, the Senior Staff Accountant will maintain related records, prepare periodic reports, financial statements according to GAAP, and other necessary financial reporting.

ESSENTIAL JOB FUNCTIONS:

Responsible for grant billing at the Federal, State, and local level.
Ensure grant compliance and create grant reimbursement invoices.
Performs allocations of cost for recording and use in grant reimbursements.
Prepares journal vouchers for the reallocation of payroll costs to other grants.
Prepares monthly standard and adjusting entries to the general ledger.
Performs analysis of financial transactions being considered by the district upon request.
Compiles regular monthly financial statements, statistical reports and analysis, and special reports.
Prepares end-of-year Working Trial Balances for District grants.
Preparation of Audit Work papers supporting the annual external audit process
Compile data to submit annual request from the Insurance company for Workers’ Comp Audit
Assist with the annual budget process for the district.
Payroll related functions: such as reconciliation of FRS Reporting, preparation and reconciliation of quarterly 941 taxes and RT6 (Reemployment Tax Reporting) W2’s and 1099’s.
Performs monthly bank account reconciliations and general ledger account reconciliations to maintain accurate financial records and identify discrepancies.
Make recommendations to management regarding cost saving or profit generating opportunities.
Works with the Controller and CFO in planning and preparing the annual financial statements.
Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Ability to work under pressure; ability to multi-task.
Able to maintain the highest degree of accuracy and confidentiality.
Knowledge or understanding of governmental accounting principles and procedures related to GASB, preferred.
Ability to prepare financial reports and statements in accordance with General Accepted Accounting Principles.
Knowledge of financial systems and procedures.
Ability to express ideas clearly, both verbally and in writing.
Strong interpersonal skills and conflict resolution skills.
PC literate, advanced skills in Microsoft Office Suite and Internet research.
Ability to learn the computer software associated with position.
Must be a self-starter; able to work independently and as part of a Team.
Ability to communicate effectively with management, internal staff, and external vendors.
Ability to establish effective working relationships with co-workers, peers, various County and City employees, customers, and the public.
Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.
Working knowledge of Oracle NetSuite and/or MCSJ is a plus.

MINIMUM JOB REQUIREMENTS:

A bachelor’s degree and work experience in accounting/finance or related field. An MBA is a plus

LICENSES:

Must have a valid Florida driver’s license with insurable driving record. Consent to and pass criminal record background check and drug screen in accordance with position requirements, including but not limited to FDOT/FTA guidelines.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

This job is usually performed in a normal office environment. Must be physically able to lift and carry 20-25 lbs. infrequently.

Apply Online Now

Shuttle Cart Operator

Position Type: Part-Time
Reports To: Director of Revenue Services
FLSA Status: Non-Exempt
Department: Revenue Services

SUMMARY:

This position is responsible for providing safe, reliable, and expert shuttle cart transit services to citizens. The position includes a limited duration training position in which the employee is taught the knowledge an d skills necessary to become a Part-time Shuttle Cart Operator. After successful completion of training, the employee will be proficient at transporting, safely and expediently, passengers on District shuttle carts.

ESSENTIAL JOB FUNCTIONS:

Operates a shuttle cart for the safe transportation of the public.
Responsible for following all District rules, policies and procedures.
Responsible for pre and post trip activities for the shuttle cart and reporting of any issues related to same.
Responsible for reporting accidents and/or incidents and following District procedures in accordance with the accident reporting procedure.
Responsible for dealing with passengers and the public with courtesy and patience.
Assists impaired passengers in accordance with the American with Disabilities Act.
Loads and secures up to two (2) wheelchair scooters.
Assists passengers at pick-up and drop-off points.
Provides customer service as defined in District Standard Operating Procedures.
Responsible for handling emergency situations appropriately.
Monitors cleanliness of shuttle cart interior.
Assists with training of new operators.
Checks bus and reports lost or left behind items; communicates and reports to appropriate personnel.
Learns to and aids in the loading and unloading process of passengers needing assistance in boarding.
Learns how to complete daily post-trip inspections, including checking the condition of the bus.
Learns how to communicate routine, urgent and emergency situations.
Learns how to verify route times to maintain the accuracy of the schedulers’ assignments.
Learns how to provide information to the scheduler and dispatcher for updating maps and routes.
Learns how to deal with passengers and the public with courtesy and patience.
Learns how to deal with emergency situations.
Performs vehicle refueling.
Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Knowledge of the geography of the county and bus routes.
Skill in safely operating a shuttle cart or other vehicle in a variety of weather and traffic.
Ability to work under pressure; ability to multi-task.
Excellent verbal and written communication skills.
Excellent interpersonal skills and strong conflict resolution skills.
Must be a self-starter; able to work independently.
Ability to establish effective working relationships with co-workers, various County and City
employees, customers, and the general public.
Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

MINIMUM JOB REQUIREMENTS:

High school diploma or G.E.D. required; two to four years’ customer service experience. An equivalent
combination of education and experience that is determined to be directly related to the specific r requirements may be substituted.

LICENSES:

Must have a valid class “E” Drivers License

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Apply Online Now

sELECTION PROCESS

Applications are initially reviewed by the Human Resources Department to ensure they meet the minimum qualifications for the position.

Once this initial screening is complete, applications are sent to the appropriate department’s selection committee, which may vary depending on the position. This group is responsible for reviewing qualified candidates and identifying those they wish to interview.

Human Resources will then contact the selected applicants to schedule in-person interviews.

2023-26 EEO AAP

EEOC Protected Class Title VII Brochure

FTA Drug and Alcohol Policy

DOT Substance Abuse Policy

CDL Manual

DRUG FREE WORKPLACE

The Citrus Connection is a Drug Free Workplace (“DFWP) and is committed to providing a safe, efficient, and productive work environment for all employees, to help ensure a safe and healthful working environment.

Benefits

Paid Vacation Leave
Paid Sick Leave
Company-Paid Medical, Dental and Vision Insurance for Employees
Voluntary Insurance (AFLAC)
Health & Dependent Care Flexible Spending Accounts
Company-Paid Life Insurance
Voluntary Life Insurance
Employee Assistance Program
Uniforms for select personnel

Holidays

Citrus Connection recognizes the following paid holidays for full-time time regular employees

New Year’s Day
Martin Luther King Day
Presidents’
Memorial Day
Independence Day
Labor Day
Columbus Day
Veteran’s Day
Thanksgiving Day
Christmas Day

EQUAL OPPORTUNITY EMPLOYER

Citrus Connection is proud to be an Equal Opportunity Employer (“EOE”) and does not discriminate on the basis of race, creed, gender, national origin, or veteran status in accordance with applicable federal, state and local laws.

We believe that our employees are our most valuable asset. As a member of the Citrus Connection Team, you’ll find an environment that celebrates diversity and welcomes the open exchange of ideas and individual perspectives. We are proud to offer an attractive salary along with a generous benefits package designed to support you while addressing work/life balance issues.

Thank you for your interest in Citrus Connection.

EQUAL OPPORTUNITY EMPLOYER

Citrus Connection operates in accordance with Title VII. Click here for more information.

The District is an Equal Opportunity Employer (“EOE”) and does not discriminate on the basis of race, creed, gender, pregnancy, religion, national origin, citizenship, age, disability, political affiliation, marital status, veteran status or any other legally protected category in accordance with applicable federal, state and local laws. Employment opportunities include all employment practices, including recruitment, selection, promotions, terminations, inter-departmental transfers, layoffs, compensation, training, benefits, and other terms and conditions of employment. No person shall be excluded from participating in, denied the benefits of, or be subject to discrimination in employment under any project, program or activity receiving federal financial assistance from the federal transit laws.

The overall goal of the District is to have, in its employ, individuals within its workforce that reflect each segment of the various demographical backgrounds that make up the Lakeland urban area. This goal is extended to having members of the various ethnic backgrounds in various positions, such as supervisory, professional, and clerical and service delivery positions

As part of the EEO (“Equal Employment Opportunity”) Program, the District will make reasonable accommodations for disabled applicants and current employees and strongly prohibits discrimination, harassment, and/or retaliation in violation of law. We are committed to providing a fair and respectful work environment that is free from unlawful discrimination.

It is important to the District that each employee who joins our team be qualified to perform job duties set forth in the job description. All applicants are recruited and selected based on transferable skills, knowledge, previous work experience, and the minimum educational level for the specific position that is required for successful job performance. We are proud to offer equal employment opportunities, and we embrace the diversity that makes up our family of employees.

The District is a government agency, operating under the Federal Transit Administration and Florida Department of Transportation’s employment rules, laws, guidelines, policies, and regulations. Every safety-sensitive applicant’s background will be carefully reviewed to ensure the safety of all workers and the general public. Each applicant applying for a safety-sensitive position is required to complete and successfully pass a pre-employment drug test and Department of Transportation (“DOT”) Physical. All non-safety-sensitive applicants will be required to pass a pre-employment drug test.

CONTACT INFORMATION

Tony Kirk Sr., SHRM-CP
Director of Human Resources/Risk
Citrus Connection
1212 George Jenkins Blvd.,
Lakeland, FL 33815
Phone: (863) 327-1308
E-mail: tkirk@ridecitrus.com

Federal Transit Administration
230 Peachtree St. N.W., Suite 800,
Atlanta, GA 30303
Attention: Region IV Civil Rights Officer
Phone: (404) 865-5620

Fixed Routes

Bus Systems

About Us

Employment Opportunities

Community Relations/Customer Service Rep

Fixed Route Bus Operator

Fleet Maintenance Technician

Fleet Maintenance Utility Worker I

Paratransit Bus Operator

Senior Staff Accountant

Shuttle Cart Operator

sELECTION PROCESS

DRUG FREE WORKPLACE

Benefits

Holidays

EQUAL OPPORTUNITY EMPLOYER

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