Citrus Connection - Public transit in Polk County

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Public transit in Polk County is provided by the Lakeland Area Mass Transit District, operating as Citrus Connection, which includes all public transportation within the county, including Winter Haven Area Transit, rural routes servicing Bartow, Ft. Meade and Frostproof, as well as all paratransit service. For years, public transit was made up as three agencies operating independently of each other, creating some challenges for riders who want to utilize the transit system throughout the county. Today, those services, personnel and assets are together working to bring you a top quality transit system under one simplified banner, Citrus Connection.

important information

BOARD OF DIRECTORS MEETING

LAMTD

Upcoming LAMTD Board Meeting

Board of Directors Meeting
1212 George Jenkins Blvd.
Hollingsworth Board Room
Dec. 11 at 8:30 a.m.

Agenda

BOARD OF DIRECTORS MEETING

Polk Transit Authority

Upcoming PTA Board Meeting:

Board Meeting Thurs. Dec. 19
12:05 p.m. Immediately Following the 9 Polk TPO Board Meeting
County Commission Board Room,
330 W. Church St.
Bartow, FL 33830

COMMUNITY SCORECARDS

The Community Score Card provides detailed information about the ridership on each route. Ever wonder which routes carry the most riders and what times of the day are slow or busy? If so, we’ve got answers for you! Click here to see our scorecard

PERFROMANCE MEASURES

Pursuant to Chapter 341.071 Florida Statutes, the Lakeland Area Mass Transit District (LAMTD) d/b/a Citrus Connection is required to publish a report which provides quantitative data relative to productivity and performance measures established by the Florida Department of Transportation. This report is based upon National Transit Database annual reports, which are comprised of operating and financial information. Click here to see the LAMTD Performance Measures

Public input survey

Public Input Survey: We need to hear from you to help us improve public transit in Polk County. Click: Public Input Survey to help us help you.

TRANSIT DEVELOPMENT PLAN

Public Notice

NOTICE OF PUBLIC COMMENT PERIOD

The 2022-33 TDP Annual Update is a short-range (10-year horizon) transit plan that addresses planned operational and capital improvements to the Citrus Connection Transit system. This update identifies achievements within the past fiscal year (2024), identifies plans and services for the upcoming fiscal year (2025).

Citrus Connections DRAFT Transit Development Plan Annual Update is available below.

DRAFT Transit Development Plan Annual Update

Those wishing to submit written comments may send comments to Nicole McCleary, Director of Strategic Planning, and Innovation via email at planning@ridecitrus.com or mail at Citrus Connection, 1212 George Jenkins Blvd, Lakeland, FL 33815. Comments will be accepted until November 16, 2024.

To access the 2023 Transportation Disadvantaged Service Development Plan, click this link 2023 Transportation Disadvantaged Service Plan.

To access the 2021 TDSP, click this link 2021 Transportation Disadvantaged Service Plan.

For more information, please contact Carlie Flagler, Citrus Connection (813) 763-9162, cflagler@ridecitrus.com.

The 2022-23 Transit Development Plan (TDP) for Polk County serves as the strategic guide for public Transportation in the county over the next 10 years. Click here to access the 2022 TDP Major Update

Click here to access the 2021 TDP Annual Report

SUNRAIL EXTENSION SURVEY

The Florida Department of Transportation (FDOT) and Polk County have begun a high-level study to determine the viability of extending SunRail into Polk County. We invite you to take a survey so that the study team can better understand your priorities and preferences regarding a potential extension of SunRail.

Visit metroquestsurvey.com/SunRail4Polk to access the survey where you can learn about the purpose and goals of the study and view the study area map. The survey will gauge your interest in extending SunRail and how you would use the service. You will also be asked where you think stops should be along the rail line. The survey will be live for the month of February.

HOLIDAY SCHEDULE

There will be no bus service on the following holidays:

Labor Day – Mon., Sept. 2, 2024
Veterans Day – Mon., Nov. 11, 2024
Thanksgiving Day – Thu., Nov. 28, 2024
Christmas Day – Wed., Dec. 25, 2024
New Year’s Day – Wed., Jan. 1, 2025
Martin Luther King Day – Mon., Jan. 20, 2025
Memorial Day – Mon., May 26, 2025
Independence Day – Fr., July 4, 2025
Labor Day – Mon., Sept. 1, 2025

LAKELAND HILLS BLVD CONSTRUCTION ROUTE INFORMATION

Lakeland Hills Blvd. Construction Route Information

Scheduled road construction on Lakeland Hills Boulevard will result in impact Citrus Connection public transportation routes we will institute two shuttles and a detour to the Pink Line. To see the route changes to Lakeland Hills Boulevard, click here.

NOTICE OF DATA SECURITY INCIDENT

Citrus Connection

Notice Regarding a Data Security Incident

ROUTE CHANGES

Click here to learn more about our routes and stay up-to-date with the latest changes.

GREYHOUND SERVICE

Greyhound Lines, the largest provider of intercity bus transportation in the country, serving more than 3,800 destinations across North America, stops at the Citrus Connection Winter Haven Terminal twice daily going to Tampa and Miami and twice in Bartow next to the Polk County Courthouse Parking Garage.

Tickets ARE NOT purchased at the terminal, but can be purchased at www.greyhound.com. Citrus Connection staff WILL NOT print Greyhound ticket confirmations.

FLiX Bus Service

Citrus Connection proudly partners with FlixBus USA bringing a new travel alternative to the Sunshine State. FlixBus has 80 destinations in 11 states. Internationally, FlixBus has more than 400,000 daily connections to 2,500 destinations in 35 countries. The expansion in Florida and particularly Lakeland, provides service to several destinations between Lakeland and Miami. FlixBus customers will need to get fare information, buy their tickets and plan a trip online at www.FlixBus.com.

Customer Service Hours

Customer Service hours are 8 a.m. to 5 p.m. at all three of our locations: Lakeland Transit Terminal, Winter Haven Transit Terminal and the Regional Mobility Call Center in Bartow.

COLTS & Summer of Safety

Citrus Connection, along with other various organizations, have teamed up to offer students a FREE method of public transportation.
Colts Information
Summer of Safety Information

REGIONAL MOBILITY
CALL CENTER

A one-call/one-click transportation resource center, coordinates with a network of community transportation service providers to provide access to transportation services for veterans and military families.
Click here to read more

ADA TRANSPORTATION SERVICES

Paratransit service, operated by Citrus Connection throughout Polk County, is available for persons with disabilities who are unable to ride the fixed route buses.
Click here to read more