How To Ride

Disabled Services

Americans With Disabilities (ADA)
Act Transportation Services

Citrus Connection’s paratransit service provides county coverage and beyond and is available for persons with disabilities who are unable to ride the fixed route buses. Click here to see our TD Customer Satisfaction Survey


In compliance with the Americans with Disabilities Act (ADA), Citrus Connection paratransit is our call ahead, door-to-door service for those who are unable to use our regular service. This specialized fleet of small, wheelchair lift-equipped buses is currently available to senior citizens and people with disabilities throughout Polk County. A one-way fare is $2. For more information or to see if you qualify for paratransit service, download the application form, or give us a call at 855-POLKBUS (765-5287).

Transportation Disadvantaged Program

Citrus Connection is the Community Transportation Coordinator (CTC). This special program provides free or reduced-price bus passes to physically, mentally, emotionally or economically disadvantaged individuals. Call 855-POLKBUS (765-5287) to qualify.

Wheelchair Lifts

Every Citrus Connection bus is wheelchair lift-equipped, and all of the regular route buses are also equipped with “kneelers,” which lower the front step of the bus and make it easier to board. If you are unable to use our regular service, paratransit service is also available. 855-POLKBUS (765-5287).