About Us

Employment Opportunities

Dependable and Accessible Transportation for Lakeland, Winter Haven, Bartow, Ft. Meade, Frostproof and Surrounding Areas

Board Attorney

Dispatch Coordinator

Facilities Maintenance Technician

Fixed Route Bus Operator

Fleet Maintenance Technician

Paratransit Bus Operator

Route Reservationist

Shuttle Cart Operator (Part-time)

Terminal Security Officer

Board Attorney

SUMMARY:

The Board Attorney serves as the chief legal advisor to the Governing Board of LAMTD, providing independent legal counsel on governance, statutory compliance, risk management, and public sector legal matters. The position ensures that all Board actions comply with applicable federal, state, and local laws, including Florida Sunshine Law, public records requirements, and transit-specific regulations.

This role operates independently of executive management and reports directly to the Governing Board.

ESSENTIAL JOB FUNCTIONS:

Board Governance & Advisory

Provide legal counsel to the Board on all official actions, policies, and resolutions
Attend all Board and committee meetings; advise on parliamentary procedure and legal sufficiency
Draft and review Board agendas, resolutions, ordinances, and meeting minutes.

Regulatory & Compliance

Ensure compliance with:
- Florida Sunshine Law & Public Records Law
- Federal Transit Administration (FTA) regulations
- State of Florida statutes governing special districts and transit authorities
Advise on ethics laws, conflicts of interest, and procurement compliance

Contracts & Transactions

Draft, review, and negotiate contracts, interlocal agreements, MOUs, and vendor agreements
Provide legal review of procurement documents (RFPs, ITBs, RFQs)

Litigation & Risk Management

Oversee or coordinate litigation, claims, and administrative proceedings
Manage outside counsel as necessary
Advise on liability exposure and risk mitigation strategies

Labor & Employment Oversight (Board-Level)

Advise Board on CEO/Executive employment matters
Provide guidance on collective bargaining oversight and labor relations strategy

Strategic Legal Guidance

Support long-term Board initiatives including expansion, funding, and capital projects
Provide legal insight into public-private partnerships and grant compliance

MINIMUM QUALIFICATIONS

Juris Doctor (JD) from an accredited law school
Active membership in the Florida Bar
Minimum 7–10 years of legal experience, preferably in:
- Public sector law
- Local government or special districts
- Transportation or infrastructure law
Demonstrated experience advising governing boards or elected bodies

PREFERRED QUALIFICATIONS

Experience with transit agencies or transportation authorities
Knowledge of FTA funding and compliance requirements
Experience with labor law in a unionized environment
Board governance and Sunshine Law expertise

CORE COMPETENCIES

Strong legal writing and analytical skills
High-level discretion and political acumen
Ability to provide clear, concise advice in public settings
Independence and ethical judgment

BASE SALARY RANGE

$110,000 – $155,000 annually

REPORTING STRUCTURE

Reports directly to: LAMTD Governing Board
Works collaboratively with: CEO, Executive Team, and outside counsel

Work Environment

Hybrid flexibility possible depending on Board preference
Regular attendance at monthly Board meetings required

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Dispatch Coordinator

Job Title: Dispatch Coordinator
Department: RMCC
Reports To: Call Center Supervisor
FLSA Status: Non-exempt/Full Time

SUMMARY:

This position requires positive customer service skills while dealing with consistent radio and phone work while at the same time, performing various dispatch and clerical duties such as faxing, copying, filing and compiling research. Successful employees in the call center demonstrate high standards of excellence, hard work/dedication/professionalism, respect, adaptability, dependability, patience and teamwork.

ESSENTIAL JOB FUNCTIONS:

Responsible for negotiating and scheduling trip request from Para Transit passengers.
Responsible for verifying client eligibility via Trapeze
Assuring trips are scheduled according to approved funding.
Ensure all booked trips are checked daily for accuracy.
Communications with Internal and External staff regarding passenger transportation opportunity
Responsible for tweaking Manifest to assure no violations
Update clients profiles when notifications errors occur
Responsible for providing Fixed Route information to Fixed Route Passengers. Using CCbusinfo, and AVAIL.
Communicates client changes to Call Center for follow-up via TEAMS
Respond to incoming calls from Internal and external customer (Operation, safety, maintenance)
Verify address to determine service availability prior to making scheduling adjustments.
Ensure all booked trips are checked daily for accuracy.
Provides centralized point of contact for daily movement of buses. .
Responsible for monitoring the Compute-aided Dispatch and Automatic Vehicle Locating (CAD/AVL) System.
Responsible for Live Dispatching by making scheduling adjustment to manifest/ Operator scheduled, verifying Operators MDT entries for data Integrity, Operator, and etc.
Responsible for data Integrity accuracy for Manifest (Check-Ins).
Responsible for coordinating communications by radio.
Adjust assignments weekly and daily as required.
Assign Extra Board Operators to unfilled duty schedules.
Dispatches “paper” trips if necessary.
Responsible for Operator and vehicle assignments.
Responsible for monitoring Operator reports and end-of-day turn in.
Responds to complex inquiries from clients to provide or clarify information on company and departmental services, procedures and policies.
Responsible for following District, Local, State, and Federal rules, policies and procedures for public transit.
Communicate any escalated services issues to Call Center staff, Operations, and Safety.
Communicate to management personnel any issues that impede the efficient operation of the call center.
Forecasts client’s needs and proactively works to address questions, issues and concerns.
Participate in emergency management for special needs shelter evacuations.
Attend department/district meetings and trainings.
Participates in community outreach events, workshops and presentations.
Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

MINIMUM JOB REQUIREMENTS:

High school diploma or G.E.D. required; one (1) year of customer service, dispatching, or related duties. Computer skills, specifically Microsoft Office required. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted. Trapeze and previous dispatch experience preferred.

PREFERRED BUT NOT REQUIRED:

Bilingual.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Must be able to read, understand, and communicate in English.
Ability to multi-task in a fast-paced environment.
PC literate, basic skills in Microsoft Office Suite, Internet Research, and dispatching software.
Ability to do basic math.
Must be a self-starter; able to work independently.
Consistent in attendance and stable work history.
Strong interpersonal and conflict resolution skills.
Ability to communicate effectively with management, internal staff and external vendors.
Ability to establish effective working relationships with co-workers, various County and City employees, customers and the public.

WORKING ENVIRONMENT and PHYSICAL DEMANDS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Must be able to work in an environment that may be crowded or noisy, where work can be repetitive or stressful, with little time between calls.

Employee will be sitting for long periods of time, operating a computer, radio and phone, using repetitive movement requiring manual dexterity and fine motor skills. Employee is frequently required to talk, walk

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Facilities Maintenance Technician

Job Title: Facilities Maintenance Technician
Department: Maintenance
Reports To: Supervisor, Facilities Maintenance
FLSA Status: Non-exempt/Full Time

SUMMARY:

Under general supervision, performs semi-skilled work in cleaning, maintaining, and servicing bus stops and terminals for a public transit system.

ESSENTIAL JOB FUNCTIONS:

Responsible for maintaining a highly standardized facility maintenance program which includes grass mowing, painting, weed eating, digging, and general janitorial services for the District.
Maintains routine records of activities performed and materials used.
Makes visual inspections of transit facility buildings and bus stops for accident damage, broken glass and burned out lights.
Reports damage, defects or malfunctioning parts to appropriate authority.
Facilitates route changes as per written work orders.
Preps service truck prior to the work shift on a daily basis.
Cleans garage and parking areas and performs other related cleaning, sweeping, mopping or dusting duties.
Operates company vehicles.
Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

MINIMUM JOB REQUIREMENTS:

High School diploma or G.E.D. required; one (1) to three (3) years of experience in general grounds keeping and building maintenance experience. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

OTHER CERTIFICATES/LICENSES:

Must possess a valid State of Florida driver’s license and maintain it in good standing while employed by the District.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Ability to understand and follow verbal and written instructions.
Ability to maintain accurate records performed and materials used.
Must be able to understand, read and communicate in English.
PC literate, basic skills in Microsoft Officer and Internet research
Ability to do basic Math.
Must be a self- starter; able to work independently.
Ability to establish effective working relationships with co-workers, varies County and City employees, customers, and the general public.
Uses sound, independent judgment in daily work activities and exercise discretion; has strong ethical standards.
Basic skills in the use of hand operated tools and equipment.
Ability to comply with all OSHA 29 CFR regulations as they pertain to industrial facility repair and maintenance.

WORKING ENVIRONMENT and PHYSICAL DEMANDS:

The work environment and physical demands characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

This job sometimes perform essentially in an outdoors environment, subject to extremes of both hot and cold weather and wet conditions. Employee must be able to work outside on a daily basis. This position is exposed to various chemical and gas/ diesel fumes on a daily basis.

Must be able physically able to lift and carry equipment weighing up to 50 pounds on a daily basis.

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Fixed Route Bus Operator

Position Type: Full-Time
Reports To: Director of Fixed Route Service
FLSA Status: Non-Exempt
Department: Operations

Pay: $20.25/Hour

SUMMARY:

This position is responsible for providing service to bus riders by safe, reliable, and expert transportation to the community.

ESSENTIAL JOB FUNCTIONS:

Operates a bus for the safe transportation of the public.
Responsible for following all District rules, policies and procedures.
Responsible for pre and post trip activities for the bus and reporting of any issues related to same.
Responsible for reporting accidents and/or incidents and following District procedures in accordance with the accident reporting procedure.
Responsible for dealing with passengers and the public with courtesy and patience.
Assists impaired passengers in accordance with the American with Disabilities Act.
Loads and secures up to two (2) wheelchair scooters.
Assists passengers with grocery packages upon request
Assists Paratransit passengers at pick-up and drop-off points.
Provides customer service as defined in District Standard Operating Procedures.
Responsible for handling emergency situations appropriately.
Monitors cleanliness of bus interior.
Assists with training of new operators.
Checks bus and reports lost or left behind items; communicates and reports to appropriate personnel.
Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Knowledge of the geography of the county and bus routes.
Skill in safely operating a bus or other vehicle in a variety of weather and traffic.
Ability to work under pressure; ability to multi-task.
Excellent verbal and written communication skills.
Excellent interpersonal skills and strong conflict resolution skills.
Must be a self-starter; able to work independently.
Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.
Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

MINIMUM JOB REQUIREMENTS:

High school diploma or G.E.D. required; two to four years’ customer service experience. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

LICENSES:

Must have valid CDL Class “B” license with (P) Passenger Endorsement and Airbrakes

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Fleet Maintenance Technician

Position Type: Full-Time
Reports To: Fleet Manager
FLSA Status: Non-Exempt
Department: Fleet Maintenance

SUMMARY:

Under general supervision, performs skilled work in servicing, lubricating, repairing and maintaining heavy duty diesel and gasoline vehicles for a public transit system. This position is classified as safety sensitive.

ESSENTIAL JOB FUNCTIONS:

Complete scheduled and non-scheduled Maintenance on all equipment, systems and subsystems for the safe operation of transit coaches.
Responsible for Standardized Preventive Maintenance Program Inspections, Services and Repairs on Heavy duty Transit Buses, Para Transit Vehicles and Support Vehicles.
Works with technicians to determine the source of problem and/or failure.
Works independently to determine the source of problem and/or failure.
Executes Bus Swaps outs and field repairs as needed including the replacement of tires and completes vehicle Pre-Trip Inspections.
Cleans Shop Work Areas, pressure wash engines, transmissions and perform other cleaning task as needed.
Complete written and electronic work orders with a detailed description of the work performed.
Road Testing vehicles to determine nature of problems and verification of complaints and repairs.
Replacement of tires, including the demounting and mounting of tires on wheels.
Safe use of Bus Lifts for lifting all sizes of vehicles.
Visual Inspection of Vehicles to determine their readiness for service.
Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Ability to understand and follow verbal and written instructions.
Ability to maintain accurate records of work performed and materials used.
Must be available to work various shifts, weekends, holidays, and overtime.
Must be able to understand, read and communicate in English.
PC literate, basic skills in Microsoft Office Suite and Internet research. Ability to do basic math.
Must be a self-starter; able to work independently.
Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.
Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.
Knowledge of the location, nomenclature, and function of complex parts of heavy duty diesel transit equipment.
Knowledge and demonstrated experience with the materials, methods and equipment typically used in heavy duty diesel maintenance repair and service.
Knowledge and demonstrated experience of the utilization of diagnostic methods and procedures necessary to repair and maintain heavy duty diesel engines and ancillary equipment.

MINIMUM JOB REQUIREMENTS:

High School diploma or G.E.D. required; minimum of three (3) years experience servicing and repairing heavy duty diesel engines, Gasoline engines, and general fleet repair. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

LICENSES:

Must possess a CDL/Class B license or provide proof of passing the General Knowledge Test for the CDL.
Must be able to obtain a CDL with P (passenger) endorsement license and air brakes testing within 90 days of employment. Must be maintained in good standing while employed with the District.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
This job is sometimes performed in essentially an outdoor environment, subject to extremes of both hot and cold weather and wet conditions. Employee must be able to work outside on a daily basis. This position is exposed to various chemical and gas/diesel fumes on a daily basis.
Must be physically able to lift and carry equipment weighing up to 100 lbs. on a daily basis.

Apply Online Now

Paratransit Bus Operator

Position Type: Full-Time
Reports To: Director of Operations
FLSA Status: Non-Exempt
Department: Operations

Pay: $20.25/Hour

SUMMARY:

This position is a limited duration training position in which the employee is taught the knowledge and skills necessary to become a Paratransit bus operator. After successful completion of the training, the employee will know how to transport, safely and expediently, passengers on District buses.

ESSENTIAL JOB FUNCTIONS:

Learns to be responsible for the safe transportation of passengers.
Learns to and aids in the loading and unloading process of passengers needing assistance in boarding.
Learns how to and performs daily pre and post-trip inspections of the bus in accordance with applicable regulations and District guidelines.
Learns how to complete daily post-trip inspections, including checking the condition of the bus.
Learns how to maintain the cleanliness of the bus interiors.
Learns how to communicate routine, urgent and emergency situations.
Attends all meetings and training sessions including all in service and driver meetings, first aid and CPR classes that are required by the District.
Responsible for learning all District rules, policies and procedures.
Learns how to verify route times to maintain the accuracy of the schedulers’ assignments.
Learns how to provide information to the scheduler and dispatcher for updating maps and routes.
Learns how to report accidents and/or incidents and follow District procedures in accordance with the accident reporting procedure.
Learns how to deal with passengers and the public with courtesy and patience.
Learns how to assist impaired passengers in accordance with the American with Disabilities Act.
Learns how to assist Paratransit passengers at pick-up and drop-off points.
Learns how to deal with passengers who may have a wide range of mental acuity.
Assists impaired passengers in accordance with the American with Disabilities Act.
Learns how to load and secure up to five (5) wheelchair scooters.
Learns how to deal with emergency situations.
Learns how to perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Ability to work under pressure; ability to multi-task.
Strong verbal and written communication skills.
Ability to utilize mobile data terminals.
Ability to maintain required records.
Strong interpersonal skills and strong conflict resolution skills.
Must be a self-starter.
Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.
Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

MINIMUM JOB REQUIREMENTS:

LICENSES:

Must have valid CDL Class “B” license with (P) Passenger Endorsement and Airbrakes. Must be able to obtain license within sixty (60) days of hire.

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Route Reservationist

Job Title: Route Reservationist
Department: Regional Mobility Call Center
Reports To: Call Center Manager
FLSA Status: Non-exempt

SUMMARY:
This position requires positive customer service skills while dealing with consistent phone calls, scheduling, giving out route information, performing various clerical duties such as emailing, faxing, copying, filing, and compiling research. Successful employees in the call center demonstrate high standards of excellence, hard work/dedication/professionalism, respect, adaptability, dependability, patience, and teamwork.

ESSENTIAL JOB FUNCTIONS:

Responsible for negotiating and scheduling trip request from Para Transit passengers.
Responsible for verifying client eligibility via scheduling software
Assuring trips are scheduled according to approved funding.
Responsible for providing Fixed Route information to Fixed Route Passengers. Using CCbusinfo, and AVAIL.
Communicates client changes to Dispatch for follow-up via TEAMS
Responds to incoming calls and routing to other departments for follow-up.
Verify address to determine service availability prior to sending applications.
Communication with Intake specialist regarding passenger transportation opportunity.
Responds to complex inquiries from clients in order to provide or clarify information on company and departmental services, procedures, and policies.
Responsible for following District, Local, State, and Federal rules, policies, and procedures for public transit.
Communicate any escalated services issues to Call Center staff, Operations, and Safety.
Communicate to management personnel any issues that impede the efficient operation of the call center.
Forecasts client’s needs and proactively works to address questions, issues, and concerns.
Participate in emergency management for special needs shelter evacuations.
Attend department/district meetings and trainings.
Participates in community outreach events, workshops, and presentations.
Other duties as assigned.

MINIMUM JOB REQUIREMENTS:

High school diploma or G.E.D. required; one (1) year of customer service, dispatching, or related duties. Computer skills, specifically Microsoft Office required. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted. Scheduling software and previous dispatch experience preferred.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Must be able to read, understand, and communicate in English.
Ability to multi-task in a fast-paced environment.
PC literate, basic skills in Microsoft Office Suite, Internet Research, and dispatching software.
Ability to do basic math.
Must be a self-starter; able to work independently.
Consistent in attendance and stable work history.
Strong interpersonal and conflict resolution skills.
Ability to communicate effectively with management, internal staff, and external vendors.
Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.

PREFERRED BUT NOT REQUIRED:

Bilingual

WORKING ENVIRONMENT and PHYSICAL DEMANDS: The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Route Reservationist must be able to work in an environment that may be crowded or noisy, where work can be repetitive or stressful, with little time between calls.

This position offers a contemporary hybrid work from home employment where reporting on site is limited. You must be able to work in an environment that may be crowded or noisy, where work can be repetitive or stressful, with little time between calls.

Employee will be sitting for long periods of time, operating a computer, radio, and phone, using repetitive movement requiring manual dexterity and fine motor skills. Employee is frequently required to talk, walk, and sit. Employee may regularly lift and/or move up to 10 pounds and infrequently lift and/or move up to 25 pounds.

This job description is not intended to be all inclusive, and employees shall perform other duties as appropriate. The district reserves the right to change job duties as the need arises.

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Shuttle Cart Operator (Part-time)

Job Title: Part-time Shuttle Cart Operator
Department: Revenue Services
Reports to: Director, Revenue Services
FLSA Status: Non-exempt

SUMMARY:

This position is responsible for providing safe, reliable, and expert shuttle cart transit services to citizens. The position includes a limited duration training position in which the employee is taught the knowledge and skills necessary to become a Part-time Shuttle Cart Operator. After successful completion of training, the employee will be proficient at transporting, safely and expediently, passengers on District shuttle carts.

ESSENTIAL JOB FUNCTIONS:

Operates a shuttle cart for the safe transportation of the public.
Responsible for following all District rules, policies and procedures.
Responsible for pre and post trip activities for the shuttle cart and reporting of any issues related to same.
Responsible for reporting accidents and/or incidents and following District procedures in accordance with the accident reporting procedure.
Responsible for dealing with passengers and the public with courtesy and patience.
Assists impaired passengers in accordance with the American with Disabilities Act.
Loads and secures up to two (2) wheelchair scooters.
Assists passengers at pick-up and drop-off points.
Provides customer service as defined in District Standard Operating Procedures.
Responsible for handling emergency situations appropriately.
Monitors cleanliness of shuttle cart interior.
Assists with training of new operators.
Checks bus and reports lost or left behind items; communicates and reports to appropriate personnel.
Learns to and aids in the loading and unloading process of passengers needing assistance in boarding.
Learns how to complete daily post-trip inspections, including checking the condition of the bus.
Learns how to communicate routine, urgent and emergency situations.
Learns how to verify route times to maintain the accuracy of the schedulers’ assignments.
Learns how to provide information to the scheduler and dispatcher for updating maps and routes.
Learns how to deal with passengers and the public with courtesy and patience.
Learns how to deal with emergency situations.
Performs vehicle refueling.
Other duties as assigned.

MINIMUM JOB REQUIREMENTS:

OTHER CERTIFICATES/LICENSES:

Must have a valid class “E” Drivers License

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of the geography of the county and bus routes.
Skill in safely operating a shuttle cart or other vehicle in a variety of weather and traffic.
Ability to work under pressure; ability to multi-task.
Excellent verbal and written communication skills.
Excellent interpersonal skills and strong conflict resolution skills.
Must be a self-starter; able to work independently.
Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.
Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

WORKING ENVIRONMENT and PHYSICAL DEMANDS:

This job is performed in all weather conditions.

It may include the need to be able to lift up to 100 lbs. infrequently.

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Terminal Security Officer

Job Title: Terminal Security Officer (TSO)
Department: Safety & Security
Reports To: Senior Safety & Security Specialist
FLSA Status: Non-exempt
Pay: $22.00/hour

SUMMARY:

This position is responsible for assuring safe, reliable, and expert transportation and security to the community at large, achieving such through Operator education and Security training. This position primarily supports the basic service functions of the Safety & Security Department.

ESSENTIAL JOB FUNCTIONS:

Monitor on-time performance at the bus terminal.
Addresses and diffuses employee and/or passenger disputes at the bus Terminal.
Assists and complete written reporting of accidents/incidents at the bus Terminal.
Responsible for coordinating activities at the bus Terminal.
Communicates route changes, detours and schedule changes to operator terminal.
Responsible for dealing with passengers and the public with courtesy and patience.
Assists Fixed Route and Operations as necessary.
Responsible for assisting impaired passengers.
Responsible for replenishment of route maps at the bus Terminal.
Adhere to Terminal Post Orders
Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.

EDUCATION AND EXPERIENCE:

High School diploma or G.E.D. certificate.
- Associate’s degree in Transportation, Public Administration, Safety and Security, or related field, preferred.
One (1) year or more of related field experience as a bus operator in a public transportation setting, security related experience, safety or law enforcement.
Bi-lingual in Spanish is desirable but not required.

OTHER CERTIFICATES/LICENSES:

Must have a valid Florida Driver’s License.
Must have a Security “D” License or obtain within 6 months of hire.
Optional – meet Citrus Connection policy requirements for non-lethal self-defense.

KNOWLEDGE SKILLS AND ABILITIES REQUIRED:

Knowledge of traffic laws and regulations and ability to operate assigned equipment in a safe manner. Ability to continually deal with the public in a courteous and pleasant manner.
Diffuse difficult situations and not antagonize riders, public or employees. Understand when a situation will need to escalate to EMS, Fire Department or Law Enforcement and initiate that contact with dispatch. Ability to document and process onsite reports immediately and maintain required records.
Knowledge of the geography of the county and bus routes.
Knowledge of general security practices.
Skill in safely operating a bus or other vehicle in a variety of weather and traffic conditions:
Ability to work under pressure; ability to multi-task. Strong verbal and written communication skills.
Strong interpersonal and conflict resolution skills.
Proficient in basic computer operations, including Microsoft Office and internet research.
Ability to organize and prioritize work and meet deadlines.
Must be a self-starter and able to work independently.
Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the public.
Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

WORKING ENVIRONMENT and PHYSICAL DEMANDS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Being visible at the terminal and attentive. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

This job is usually performed primarily in an outdoor environment with temperature extremes; there is limited time on a bus.

It may include the need to lift up to 25 lbs. infrequently.

It is the responsibility of all Citrus Connection employees to provide a safe and secure environment for Citrus Connection customers, contractors, visitors and fellow co-workers. Citrus Connection employees are also responsible for:

Adhering to stated policies and procedures relating to health and safety, security, and quality management.
Recognizing and reporting all accidents and hazardous conditions.
Assisting in the development of workplace safety procedures for their respective departments.
Promoting workplace safety procedures within their department.
Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

EEO Compliance: Citrus Connection is committed to equal employment opportunity for all persons, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status or other status protected by Federal or State law.

ADA Compliance: Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act.

The statements contained herein reflect general details necessary to describe the essential functions of this job, the level of knowledge, skills typically required and the scope of responsibility but should not be considered an all-inclusive listing of work requirements.

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sELECTION PROCESS

Applications are initially reviewed by the Human Resources Department to ensure they meet the minimum qualifications for the position.

Once this initial screening is complete, applications are sent to the appropriate department’s selection committee, which may vary depending on the position. This group is responsible for reviewing qualified candidates and identifying those they wish to interview.

Human Resources will then contact the selected applicants to schedule in-person interviews.

2023-26 EEO AAP

EEOC Protected Class Title VII Brochure

FTA Drug and Alcohol Policy

DOT Substance Abuse Policy

CDL Manual

DRUG FREE WORKPLACE

The Citrus Connection is a Drug Free Workplace (“DFWP) and is committed to providing a safe, efficient, and productive work environment for all employees, to help ensure a safe and healthful working environment.

Benefits

Paid Vacation Leave
Paid Sick Leave
Company-Paid Medical, Dental and Vision Insurance for Employees
Voluntary Insurance (AFLAC)
Health & Dependent Care Flexible Spending Accounts
Company-Paid Life Insurance
Voluntary Life Insurance
Employee Assistance Program
Uniforms for select personnel

Holidays

Citrus Connection recognizes the following paid holidays for full-time time regular employees

New Year’s Day
Martin Luther King Day
President’s’ Day
Memorial Day
Independence Day
Labor Day
Veteran’s Day
Thanksgiving Day
Christmas Day

EQUAL OPPORTUNITY EMPLOYER

Citrus Connection is proud to be an Equal Opportunity Employer (“EOE”) and does not discriminate on the basis of race, creed, gender, national origin, or veteran status in accordance with applicable federal, state and local laws.

We believe that our employees are our most valuable asset. As a member of the Citrus Connection Team, you’ll find an environment that celebrates diversity and welcomes the open exchange of ideas and individual perspectives. We are proud to offer an attractive salary along with a generous benefits package designed to support you while addressing work/life balance issues.

Thank you for your interest in Citrus Connection.

EQUAL OPPORTUNITY EMPLOYER

Citrus Connection operates in accordance with Title VII. Click here for more information.

The District is an Equal Opportunity Employer (“EOE”) and does not discriminate on the basis of race, creed, gender, pregnancy, religion, national origin, citizenship, age, disability, political affiliation, marital status, veteran status or any other legally protected category in accordance with applicable federal, state and local laws. Employment opportunities include all employment practices, including recruitment, selection, promotions, terminations, inter-departmental transfers, layoffs, compensation, training, benefits, and other terms and conditions of employment. No person shall be excluded from participating in, denied the benefits of, or be subject to discrimination in employment under any project, program or activity receiving federal financial assistance from the federal transit laws.

The overall goal of the District is to have, in its employ, individuals within its workforce that reflect each segment of the various demographical backgrounds that make up the Lakeland urban area. This goal is extended to having members of the various ethnic backgrounds in various positions, such as supervisory, professional, and clerical and service delivery positions

As part of the EEO (“Equal Employment Opportunity”) Program, the District will make reasonable accommodations for disabled applicants and current employees and strongly prohibits discrimination, harassment, and/or retaliation in violation of law. We are committed to providing a fair and respectful work environment that is free from unlawful discrimination.

It is important to the District that each employee who joins our team be qualified to perform job duties set forth in the job description. All applicants are recruited and selected based on transferable skills, knowledge, previous work experience, and the minimum educational level for the specific position that is required for successful job performance. We are proud to offer equal employment opportunities, and we embrace the diversity that makes up our family of employees.

The District is a government agency, operating under the Federal Transit Administration and Florida Department of Transportation’s employment rules, laws, guidelines, policies, and regulations. Every safety-sensitive applicant’s background will be carefully reviewed to ensure the safety of all workers and the general public. Each applicant applying for a safety-sensitive position is required to complete and successfully pass a pre-employment drug test and Department of Transportation (“DOT”) Physical. All non-safety-sensitive applicants will be required to pass a pre-employment drug test.

CONTACT INFORMATION

Tony Kirk Sr., SHRM-CP
Director of Human Resources/Risk
Citrus Connection
1212 George Jenkins Blvd.,
Lakeland, FL 33815
Phone: (863) 327-1308
E-mail: tkirk@ridecitrus.com

Federal Transit Administration
230 Peachtree St. N.W., Suite 800,
Atlanta, GA 30303
Attention: Region IV Civil Rights Officer
Phone: (404) 865-5620

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