About Citrus Connection

Transportation Coordinator

Position Type: Full-Time

Reports To: Call Center Supervisor

FLSA Status: Non-Exempt

Department:  Operations Support Services

SUMMARY:This position requires positive customer service skills while dealing with consistent radio and phone work while at the same time, performing various dispatch and clerical duties such as faxing, copying, filing and compiling research. Successful employees in the call center demonstrate high standards of excellence, hard work/dedication/professionalism, respect, adaptability, dependability, patience and team work.

ESSENTIAL JOB FUNCTIONS:

1. Responds to incoming calls and other forms of communication that require action to complete a transportation opportunity.
2. Forecasts clients needs and proactively works to address questions, issues and concerns.
3. Responds to complex inquiries from clients in order to provide or clarify information on departmental services, procedures and policies.
4. Ensure all booked trips are checked daily for accuracy.
5. Provides centralized point of contact for daily movement of buses within the County.
6. Responsible for monitoring the Compute-aided Dispatch and Automatic Vehicle Locating (CAD/AVL) System.
7. Responsible for coordinating communications by radio.
8. Adjusts assignments weekly and daily as required.
9. Assigns Extra Board Operators to unfilled duty schedules.
10. Dispatches “paper” trips if necessary.
11. Responsible for Operator and vehicle assignments.
12. Responsible for monitoring Operator reports and end-of-day turn in.
13. Responsible for following District, Local, State, and Federal rules, policies and procedures for public transit operators.
14. Responsible for general clerical duties.
15. Keeps Control Center/Operations staff apprised of any escalated service issues.
16. Prepares and maintains log sheets.
17. Communicate to management personnel any issues that impede the efficient operation of the call center.
18. Attend department/district meetings and trainings.
19. Participates in community outreach events, workshops and presentations.
20. Process ADA, Intake and Transportation Disadvantage applications.
21. Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Must be able to read, understand, and communicate in English.
• Ability to multi-task in a fast-paced environment.
• PC literate, basic skills in Microsoft Office Suite, Internet Research, and dispatching software.
• Ability to do basic math.
• Must be a self-starter; able to work independently.
• Consistent in attendance and stable work history.
• Strong interpersonal and conflict resolution skills.
• Ability to communicate effectively with management, internal staff and external vendors.
• Ability to establish effective working relationships with co-workers, various County and City employees, customers and the general public.

MINIMUM JOB REQUIREMENTS:

High school diploma or G.E.D. required; one (1) year of customer service, dispatching, or related duties. Computer skills, specifically Microsoft Office required. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted. Trapeze and previous dispatch experience preferred.

PREFERRED BUT NOT REQUIRED:

Bilingual

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Transportation Coordinator must be able to work in an environment that may be crowded or noisy, where work can be
repetitive or stressful, with little time between calls.
Employee will be sitting for long periods of time, operating a computer, radio and phone, using repetitive movement requiring manual dexterity and fine motor skills. Employee is frequently required to talk, walk and sit. Employee may regularly lift and/or move up to 10 pounds and infrequently lift and/or move up to 25 pounds.

Fixed Route Bus Operator

Position Type: Full-Time

Reports To: Director of Revenue Services

FLSA Status: Non-Exempt

Department:  Revenue Services

SUMMARY: This position is responsible for providing service to bus riders by safe, reliable, and expert transportation to the community.

ESSENTIAL JOB FUNCTIONS:

  1. Operates a bus for the safe transportation of the
  2. Responsible for following all District rules, policies and
  3. Responsible for pre and post trip activities for the bus and reporting of any issues related to
  4. Responsible for reporting accidents and/or incidents and following District procedures in accordance with the accident reporting
  5. Responsible for dealing with passengers and the public with courtesy and
  6. Assists impaired passengers in accordance with the American with Disabilities
  7. Loads and secures up to two (2) wheelchair
  8. Assists passengers with grocery packages upon request
  9. Assists Paratransit passengers at pick-up and drop-off points.
  10. Provides customer service as defined in District Standard Operating
  11. Responsible for handling emergency situations
  12. Monitors cleanliness of bus
  13. Assists with training of new
  14. Checks bus and reports lost or left behind items; communicates and reports to appropriate
  15. Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Knowledge of the geography of the county and bus routes.
  • Skill in safely operating a bus or other vehicle in a variety of weather and traffic. Ability to work under pressure; ability to multi-task.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills and strong conflict resolution skills. Must be a self-starter; able to work independently.
  • Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.
  •    Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

MINIMUM JOB REQUIREMENTS:

High school diploma or G.E.D. required; two to four years’ customer service experience. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

LICENSES:

Must have valid CDL Class “B” license with (P) Passenger Endorsement and Airbrakes PERMITS upon hire.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
This job is performed in all weather conditions.
It may include the need to be able to lift up to 100 lbs. infrequently.

Fleet Maintenance Apprentice Technician

Position Type: Full-Time

Reports To: Shop Supervisor

FLSA Status: Non-Exempt

Department:  Fleet Maintenance

SUMMARY: Under general supervision, performs semi-skilled work in servicing, lubricating, repairing and maintaining vehicles for a public transit system. This position is classified as safety sensitive.

ESSENTIAL JOB FUNCTIONS:

  • Responsible for a highly standardized maintenance program which includes tire repair, lubrication and general garage duties.
  • Maintains routine records of activities performed and materials used.
  • Fuels transit vehicles and checks water, oil, battery and tires; adds water, oil and air if needed; drains air tanks.
  • Reports damage, defects or malfunctioning parts to proper authority.
  • Changes tires in the garage and, when necessary, on the road.
  • Washes engines, bus units and bus interiors and exteriors as necessary.
  • Cleans garage and parking areas and performs other related cleaning, sweeping, mopping or dusting duties.
  • Operates service truck and fork lift.
  • Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Knowledge of the location, nomenclature, and function of the less complex parts of transit equipment.
  • Knowledge of the types, grades, and uses of standard diesel lubricants.
  • Knowledge of the materials, methods and equipment typically used in diesel maintenance work.
  • Ability to maintain accurate records of work performed and materials used.
  • Must be able to understand, read and communicate in English.
  • PC literate, basic skills in Microsoft Office Suite and Internet research. Ability to do basic math. Must be a self-starter; able to work independently.
  • Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.
  • Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

MINIMUM JOB REQUIREMENTS:

High School diploma or G.E.D. required; one (1) year of experience servicing heavy duty diesel equipment. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted. Must be able to provide an assortment of general hand tools and basic tool box.

LICENSES:

Must possess a CDL/Class B license or provide proof of passing the General Knowledge Test for the CDL. Must be able to obtain a CDL with P (passenger) endorsement license and air brakes testing within 30 days of employment. Must be maintained in good standing while employed with the District.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

This job is sometimes performed in essentially an outdoor environment, subject to extremes of both hot and cold weather and wet conditions. Employee must be able to work outside on a daily basis. This position is exposed to various chemical and gas/diesel fumes on a daily basis.

Must be physically able to lift and carry equipment weighing up to 100 lbs. on a daily basis.

EQUAL OPPORTUNITY EMPLOYER

Citrus Connection is proud to be an Equal Opportunity Employer (“EOE”) and does not discriminate on the basis of race, creed, gender, national origin, or veteran status in accordance with applicable federal, state and local laws.

We believe that our employees are our most valuable asset. As a member of the Citrus Connection Team, you’ll find an environment that celebrates diversity and welcomes the open exchange of ideas and individual perspectives. We are proud to offer an attractive salary along with a generous benefits package designed to support you while addressing work/life balance issues.

Thank you for your interest in Citrus Connection.


DRUG FREE WORKPLACE

The Citrus Connection is a Drug Free Workplace (“DFWP) and is committed to providing a safe, efficient, and productive work environment for all employees, to help ensure a safe and healthful working environment.


OFFICIAL APPLICATION

To be considered for employment, the employment application must be completed in its entirety, signed in the application Acknowledgement section, and the position for which you are applying, specified.

Please review our current job openings. If your qualifications match the minimum requirements of any of our openings, please click the Application Request Link or download an the Citrus Connection Employment Application. Once you complete the application, you may also print it, email it to Recruiting@ridecitrus.com or drop it off at our location at: 1212 George Jenkins Blvd ~ Lakeland, FL 33815.

Applications are screened by the Human Resources Department. Applicants that meet the minimum requirements will be forwarded to the Hiring Manager for review and consideration for interviews. The Hiring Manager will only contact the most qualified applicants.

Equal Employment Opportunity Affirmative Action Plan

EEOC Protected Class Title VII Brochure

DOT Substance Abuse Policy

BENEFITS

  • Paid Vacation Leave
  • Paid Sick Leave
  • Company-Paid Medical, Dental and Vision Insurance for Employees
  • Voluntary Insurance (AFLAC)
  • Health & Dependent Care Flexible Spending Accounts
  • Company-Paid Life Insurance
  • Voluntary Life Insurance
  • Employee Assistance Program
  • Uniforms for select personnel

HOLIDAYS

Citrus Connection recognizes the following paid holidays for full-time time regular employees

  • New Year’s Day
  • Martin Luther King Day
  • Presidents'
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veteran’s Day
  • Thanksgiving Day
  • Christmas Day

EQUAL OPPORTUNITY EMPLOYER

Citrus Connection operates in accordance with Title VII. Click here for more information.

The District is an Equal Opportunity Employer (“EOE”) and does not discriminate on the basis of race, creed, gender, pregnancy, religion, national origin, citizenship, age, disability, political affiliation, marital status, veteran status or any other legally protected category in accordance with applicable federal, state and local laws. Employment opportunities include all employment practices, including recruitment, selection, promotions, terminations, inter-departmental transfers, layoffs, compensation, training, benefits, and other terms and conditions of employment. No person shall be excluded from participating in, denied the benefits of, or be subject to discrimination in employment under any project, program or activity receiving federal financial assistance from the federal transit laws.

The overall goal of the District is to have, in its employ, individuals within its workforce that reflect each segment of the various demographical backgrounds that make up the Lakeland urban area. This goal is extended to having members of the various ethnic backgrounds in various positions, such as supervisory, professional, and clerical and service delivery positions.

As part of the EEO (“Equal Employment Opportunity”) Program, the District will make reasonable accommodations for disabled applicants and current employees and strongly prohibits discrimination, harassment, and/or retaliation in violation of law. We are committed to providing a fair and respectful work environment that is free from unlawful discrimination.

It is important to the District that each employee who joins our team be qualified to perform job duties set forth in the job description. All applicants are recruited and selected based on transferable skills, knowledge, previous work experience, and the minimum educational level for the specific position that is required for successful job performance. We are proud to offer equal employment opportunities, and we embrace the diversity that makes up our family of employees.

The District is a government agency, operating under the Federal Transit Administration and Florida Department of Transportation’s employment rules, laws, guidelines, policies, and regulations. Every safety-sensitive applicant’s background will be carefully reviewed to ensure the safety of all workers and the general public. Each applicant applying for a safety-sensitive position is required to complete and successfully pass a pre-employment drug test and Department of Transportation (“DOT”) Physical. All non safety-sensitive applicants will be required to pass a pre-employment drug test.

CONTACT INFORMATION

Steven Schaible, SPHR, SHRM-SCP
EEO & Human Resources Director
Citrus Connection
1212 George Jenkins Blvd.,
Lakeland, FL 33815
Phone: (863) 327-1308
E-mail: sschaible@ridecitrus.com

Federal Transit Administration
230 Peachtree St. N.W., Suite 800,
Atlanta, GA 30303
Attention: Region IV Civil Rights Officer
Phone: (404) 865-5620