About Citrus Connection

Assistant Director

Position Type: Full-Time

Reports To: Director of External Affairs

FLSA Status: Exempt

Department:  External Affairs

SUMMARY: The Assistant Director of External Affairs primary focus will be the management of the Customer Service Department, its employees and all means of internal and external customer service, including but not limited to contact with the public by telephone and in person. Additionally, the position will include assisting the Director with Government Affairs and Community Relations.

ESSENTIAL JOB FUNCTIONS:

    1. Coordinates solutions to community concerns and customer service issues and provides a timely response to address those concerns.
    2. Conflict management both internally and with the public.
    3. Manages the Maintenance of the customer concern database used to catalog, analyze, and organize all external feedback, including complaints and solutions.
    4. Manages and addresses external Community Outreach requests
    5. Along with the Department Director and other department colleagues, develops appropriate methods of partnerships, verbal and visual media and courses of action in response to external community outreach questions and concerns.
    6. Works with staff and agency counterparts to implement and maintain quality Customer Service
    7. Prepares and conducts regular meetings and training associated with Customer Service for internal stakeholders. Develops, implements, and manages processes to ensure that service is timely and
    8. Identifies and sets appropriate quality Customer Service standards and parameters for departments and Customer Service delivery by employees.
    9. Communicates quality Customer Service standard expectations and parameters to departmental teams, senior leadership, and other appropriate internal and external stakeholders.
    1. Coordinates meetings with community organizations to assess satisfaction with service delivery and to identify obstacles to increasing service delivery.
    2. Remains current on active and proposed transit legislation
    3. Supervises all aspects of the Customer Service Department including but not limited to hiring, termination and issuing corrective action/Performance Improvement Plan (PIP).
    4. Collaborates with colleagues on Community Outreach presentations and strategies to promote Citrus Connection Services to the community at large.
    5. Reviews client, customer and user feedback regularly and actively seeks short- and long-term
    6. Works with Finance Liaison on all aspects of revenue driven tasks performed by the Customer Service Team.
    7. Manages Customer Service calendar
    8. Compiles reports as needed regarding Customer Service.
    9. Ensures distribution of all written materials, mail, and other related items by Customer Service Team Members.
    10. Manages all payroll for External Affairs
    11. Creates presentations for internal and external use
    12. Maintain strong written and verbal communication skills internally and externally
    13. Is PC literate and able to work with current and future technology.
    14. Other duties as assigned

MINIMUM JOB REQUIREMENTS:A bachelor’s degree in public relations or political science is preferred; along with five (5) or more years of directly related field experience to include, Government Affairs and/or Public Transportation.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

This job will a combination of Off and On Site. This job may also be performed in an outdoor setting, subject to extremes of both hot and cold weather and wet conditions. Employee must be able to work outside periodically.

This job will be performed in a combination of normal office and external environment setting. Individual will be physically able to lift and carry 20-25 lbs. infrequently.

Senior Staff Accountant

Position Type: Full-Time

Reports To: Assistand Director of Finance/Comptroller

FLSA Status: Exempt

Department:  Finance

SUMMARY: Under the general supervision of the Assistant Director of Finance / Controller, this position is responsible the creation and maintenance of accounting records, the verification and documentation of financial transactions and other reconciliation, reporting, and audit assistance.

ESSENTIAL JOB FUNCTIONS:

    1. Support the department with general accounting functions.
    2. Support the department with grant billing at the Federal, State, and local level.
    3. Assist in the preparation of audit work-papers supporting the annual external audit process.
    4. Prepares and post journal entries to the general ledger.
    5. Support the department by preparing monthly financial statements.
    6. Support the department with statistical reports and analysis.
    7. Performs analysis of financial transactions being considered by the district upon request.
    8. Assist with ensuring grant compliance and creating grant reimbursement invoices.
    9. Assist with the annual budget process for the district.
    10. Makes recommendations to management regarding cost saving or profit generating opportunities.
    11. Other duties as assigned.

MINIMUM JOB REQUIREMENTS: B.S. degree in accounting or related field with relevant experience with governmental financial accounting, grant accounting or related business administration experience which included budgeting preparation, analysis, and forecasting  experience. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

MINIMUM JOB REQUIREMENTS:

Must have valid Florida driver’s license.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Able to maintain the highest degree of confidentiality.
  • Thorough knowledge and understanding of governmental accounting principles and procedures related to GASB.
  • Ability to prepare financial reports and statements in accordance with General Accepted Accounting Principles.
  • Knowledge of financial systems and procedures.
  • Ability to analyze and solve a wide variety of complex financial transactions and reports.
  • Ability to express ideas clearly, both verbally and in writing.
  • Strong interpersonal skills and conflict resolution skills.
  • PC literate, advanced skills in Microsoft Office Suite and Internet research.
  • Ability to learn the computer software associated with position.
  • Must be a self-starter; able to work independently.
  • Ability to communicate effectively with management, internal staff, and external vendors.
  • Ability to establish effective working relationships with co-workers, peers, various County and City employees, customers, and the public.
  • Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.
  • Working knowledge of Oracle NetSuite is a plus.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

This job is usually performed in a normal office environment. Must be physically able to lift and carry 20-25 lbs. infrequently.

Part-Time Shuttle Cart Operator

Position Type: Part-Time

Reports To: Director of Operations

FLSA Status: Non-Exempt

Department:  Operations

SUMMARY: This position is responsible for providing safe, reliable, and expert shuttle cart transit services to citizens. The position includes a limited duration training position in which the employee is taught the knowledge and skills necessary to become a Part-time Shuttle Cart Operator. After successful completion of training, the employee will be proficient at transporting, safely and expediently, passengers on District shuttle carts.

ESSENTIAL JOB FUNCTIONS:

  • Operates a shuttle cart for the safe transportation of the public.
  • Responsible for following all District rules, policies and procedures.
  • Responsible for pre and post trip activities for the shuttle cart and reporting of any issues related to same.
  • Responsible for reporting accidents and/or incidents and following District procedures in accordance with the accident reporting procedure.
  • Responsible for dealing with passengers and the public with courtesy and patience.
  • Assists impaired passengers in accordance with the American with Disabilities Act.
  • Loads and secures up to two (2) wheelchair scooters.
  • Assists passengers at pick-up and drop-off points.
  • Provides customer service as defined in District Standard Operating Procedures.
  • Responsible for handling emergency situations appropriately.
  • Monitors cleanliness of shuttle cart interior.
  • Assists with training of new operators.
  • Checks bus and reports lost or left behind items; communicates and reports to appropriate personnel.
  • Learns to and aids in the loading and unloading process of passengers needing assistance in boarding.
  • Learns how to complete daily post-trip inspections, including checking the condition of the bus.
  • Learns how to communicate routine, urgent and emergency situations.
  • Learns how to verify route times to maintain the accuracy of the schedulers’ assignments.
  • Learns how to provide information to the scheduler and dispatcher for updating maps and routes.
  • Learns how to deal with passengers and the public with courtesy and patience.
  • Learns how to deal with emergency situations.
  • Performs vehicle refueling.
  • Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES 

  • Knowledge of the geography of the county and bus routes.
  • Skill in safely operating a shuttle cart or other vehicle in a variety of weather and traffic.
  • Ability to work under pressure; ability to multi-task.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills and strong conflict resolution skills.
  • Must be a self-starter; able to work independently.
  • Ability to establish effective working relationships with co-workers, various County and City
    employees, customers, and the general public.
  • Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

MINIMUM JOB REQUIREMENTS: High school diploma or G.E.D. required; two to four years’ customer service experience. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

Required Certifications: Must have a valid class “E” Drivers License

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. This job is performed in all weather conditions. It may include the need to be able to lift up to 100 lbs. infrequently.

Payroll Specialist

Position Type: Full-Time

Reports To: Chief Financial Officer

FLSA Status: Non-Exempt

Department:  Finance

SUMMARY: The position is responsible for the preparation and processing of Bi-Weekly payroll for the District Employees. The position reports to the CFO or their designee.

ESSENTIAL JOB FUNCTIONS:

  • Responsible for the preparation and processing of biweekly payroll for all employees
  • Review and ensure accuracy of timesheets.
  • Maintaining related records, filing tax reports and voluntary deduction reports, processing involuntary deductions such as levies and garnishments.
  • Posts journal entries for payroll deductions and payroll taxes.
  • Responsible for the coordination efforts between payroll, human resources, budget and other departments to ensure proper flow and maintenance of employee data (including preparation/distribution of detailed reports, e.g. gross payroll, hours, overtime, leave balances, head count, and retirement contribution reports)
  • Handle the administration of the electronic timekeeping system. Setup each employee, valid programs for each employee's charges, and adherence to Florida Labor Standards Act (FLSA)
  • Monitor submissions of approved timesheets, ensure valid data transfers to/from payroll service.
  • Establish/maintain employee records; ensure that employee changes are entered correctly and made on a timely basis; review changes for proper authorization and adherence to LAMTD policy including compliance with federal/state/local regulations.
  • Collect data and prepare monthly ledger reports.
  • Other payroll related duties as assigned by the CFO.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Confidentiality is paramount.
  • Knowledge of basic finance and accounting principles.
  • Ability to communicate effectively, strong verbal and written communication skills.
  • Strong interpersonal skills and conflict resolution skills.
  • Must be a self-starter; able to work independently demonstrating sound judgment in daily work activities and exercises discretion.
  • Strong ethical standards.
  • Proficient in relevant computer software (Outlook, Oracle NetSuite’s, Excel)
  • Knowledge of regulatory standards and compliance requirements

MINIMUM JOB REQUIREMENTS: Associate degree preferred, but will consider equivalent combination of education and work experience that satisfy the requirements of the job. At least 1 year of general payroll experience.

Supervisory Responsibilities: None

Required Certifications: None

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

This job is performed in a normal office environment. It may include the need to be able to lift up to 25 lbs. infrequently.

Project Manager

Position Type: Full-Time

Reports To: Chief Financial Officer

FLSA Status: Exempt

Department:  Finance

SUMMARY: The Project Manager role involves highly responsible professional work regarding the construction of the City’s Intermodal Transit Facility, and other District capital and construction projects including the development and administration of contractual agreements with consulting firms, contractors, private agencies and other government entities on shared capital improvement projects and programs.

ESSENTIAL JOB FUNCTIONS:

  • Develop and perform the processes necessary to ensure that all projects are delivered on time, within scope and within budget. Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation.
  • Work with all related parties, both internal and external, on developing and writing project scopes.
  • Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget.
  • Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be achieved.
  • Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes.
  • Monitor project progress and set deadlines.
  • Establish and maintain budgetary oversight for digital and printed reporting.
  • Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards, and assessing risks.
  • Structure and manage integrated, multitrack performance databases for digital and printed reporting.
  • Develop and maintain partnerships with third-party resources.
  • Assign and monitor resources to ensure project efficiency and maximize deliverables.
  • Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan.
  • Manages, plans, coordinates, and supervises the activities of staff, architects, engineers, contractors, and vendors.
  • Ensures the application of sound Project Management techniques and processes as they relate to facility design and construction.
  • Participates and supports strategic planning efforts including master planning, scope specifications and standards for construction.
  • Perform related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Accountability, Adaptability, Budget Management, Clear Communication, Creativity, Decisiveness, Delegation, Forecasting, Leadership, Management, Organization, Problem Solving, Strategic Thinking, Stress Management, Time Management
  • Ability to read, update, evaluate and maintain construction plans.
  • Develop necessary policies and procedures.
  • Effective interpersonal skills
  • Knowledge of government procurement statutes, regulations, and grant
  • Contract negotiation

MINIMUM JOB REQUIREMENTS:

College degree in related field (i.e. Project Management, Construction Management, Architecture & Design, Engineering, Business Administration, Public Administration). Master’s Degree a plus.

Work Related Experience: Five + years of verifiable experience in project management related work in a government setting.

Required Certifications: Must possess and maintain a valid Driver’s License.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

This job is performed in a normal office environment. It may include the need to be able to lift up to 25 lbs. infrequently.

Grants Coordinator

Position Type: Full-Time

Reports To: Chief Financial Officer

FLSA Status: Non-Exempt

Department:  Finance

SUMMARY: This is a professional-level position responsible for assisting in the submission of and implementation of all grants for the district.  This position coordinates the pre-award planning, and preparation, and the post-award administration of various grants as assigned by the Contracts/Grants Manager.  Interacts with various municipal department heads and/or their assigned staff to coordinate pre-award planning.  Ensure that grant applications and awards are compliant with federal, state, and local policy requirements.  Provides guidance support in the identification and development of grant opportunities.

ESSENTIAL JOB FUNCTIONS:

  • Coordinates the planning and preparation of grant proposals for one or more departments.
  • Provide assistance and guidance in the interpretation of funding agency requirements.
  • Serves as liaison between departments and granting agencies; coordinate with the accounting department and budget manager to ensure financial compliance.
  • Prepares and compiles all components of each grant submission, ensuring that the proposal is formatted, packaged, and submitted in accordance with granting agency requirements.
  • Advises and/or assists as appropriate in the design, formatting, and preparation of grant documentation, to include creation of computerized statistical summaries and/or graphics.
  • Maintains specialized database and systems for recording and tracking grant proposals, awards and related statistical information; creates, distributes and/or submits standard and special reports as required.
  • Develops and maintains a library of reference documentation, including such information as funding agency requirements, forms, and other pertinent information.
  • Monitors and coordinates the administration of post-award grants to ensure that administrative and budgeting policies, procedures, and agency requirement are being followed; manages administrative problems and/or budget changes occurring during the awarded grant period.
  • Maintains knowledge of grant funding policies, regulations, and procedures; disseminates and/or presents changes to departments and advises on the implantation of changes, and on the impact of changes on funded operations.
  • Performs miscellaneous job-related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Knowledge of procurement processes and the expectation to learn the specific nuances of grant compliance and procurement in a governmental organization.
  • Ability to interpret Federal and local government laws and regulations regarding grant contracts and administration.
  • Knowledge of grant sources, application procedures, proposal requirements and reporting requirements.
  • Possesses effective speaking skills in a variety of situations.
  • Ability to perform basic and complex mathematical and statistical calculations.
  • Skill in tracking project costs and control expenditures according to approved project budget.
  • Skill in exercising a high degree of sound independent judgment and work within established guidelines with little or no direct supervision.
  • Skill in solving problems and dealing with a variety of variables in situations where little or no standardization exists.
  • Must possess advanced skills in MS Office Applications (MS Word, MS Office, MS Power Point)

MINIMUM JOB REQUIREMENTS:

Bachelor's degree and/or equivalent combination of education and experience.

SUPERVISORY/BUDGETARY RESPONSIBILITIES:

This position may have supervisory and budgetary responsibilities.

OTHER CERTIFICATES/LICENSES:

Must have valid Florida driver’s license.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

This job is usually performed in a normal office environment. Must be physically able to lift and carry 20-25 lbs. infrequently.

Director of Safety and Security

Position Type: Full-Time

Reports To: General Manager

FLSA Status: Exempt

Department: Safety and Security

SUMMARY: Works under the supervision of the General Manager/Project Manager and is responsible for safety education, accident prevention accident investigation, loss control and regulatory compliance. The position is accountable for overseeing and monitoring of all safety and security activities of Citrus Connection. Responsibilities include regulatory reporting to local, state and federal agencies; updating safety and security plans for the district; overseeing surveillance systems of Citrus Connection facilities and in transit vehicles; and immediate investigating accidents and incidents. Position is also responsible for performing annual safety and security reviews; leading in emergency management efforts; rating accidents and incidents based on Transportation Safety Institute guidelines; position had dotted line reporting to Risk Department;

ESSENTIAL JOB FUNCTIONS:

• Reviews all vehicle and personal injury accident reports, databases and related documentation; makes accident prevention determination consistent with contractual provisions; coordinates corrective action process to mitigate future risk; Notices of Infraction when needed. Submits reports in by deadline to Risk
• Oversees the maintenance of Citrus Connection Operator Accident Tracking Profile and Safe Driving Awards program/database; coordinates the Safety Awards presentation.
• Prepares and submits monthly, quarterly, annual and other safety reports as required by Citrus Connection, State and Federal agencies.
• Ensure MSDS are accurate, up to date and all employees have knowledge on how to access.
• Maintains and updates all written safety programs, such as Citrus Connection System Safety and Security Program Plans, Hurricane Plan, Emergency Contingency Plan, Occupational Safety and Health Plan, Emergency Response Plan, and OSHA and FDOT regulatory and compliance reporting requirements; keeps informed on current developments of federal and state safety laws likely to affect the agency; ensures compliance with requirements.
• Notifies management on all aspects of the Districts fleet safety as it pertains to field operations, vehicles, facilities, customers and Citrus Connection personnel.
• Manages compliance with the FDOT State Safety Oversight Office including Fixed Guideway Program as well as the Triennial Review for bus. Ensures compliance with all safety and security audit requirements.
• Responsible for incident-based reporting requirements to Florida Department of Transportations (FDOT) and the Federal Transit Administration (FTA).
• Documents ongoing monthly and annual hazard identification, analysis and Corrective Action Plans (CAPS).
• Performs safety inspections of all Citrus Connection facilities.
• Ensures that preliminary accident reports are turned in to Risk within twenty four hours of an event.
• Schedules training/re-training to ensure employee knowledge/compliance with Citrus Connection safety, security and training policies and procedures.
• Assists Human Resources with Workers Comp light duty program.
• Manages and is responsible for Department budget.
• Performs other work-related duties as assigned.

SECURITY:

• Maintains security for all District personnel, properties and vehicles through threat and vulnerability assessments, written procedures and required programs such as Citrus Connection’s System Security Program Plan; monitors all security surveillance equipment and recording at all District facilities and Revenue vehicles.
• Oversees, trains, supervises, monitors and communicates daily with Citrus Connection terminal security officer(s); reviews security reports; addresses and resolves concerns/issues; prepares evaluation reports and authorizes invoice payment.
• Reports on all aspects of vehicle operations and personnel movement at the District's facilities; oversees the District's security polices, and procedures to ensure proper compliance; assists with corrective action for policy violations.
• Communication and coordination with local, state and federal (to include Department of Homeland Security, Transportations Security Administration, Federal Transit Administration, Polk County Emergency Operations Center) local law enforcement, security and emergency response agencies; coordinates on-going field and table top emergency response drills and exercises with local area law enforcement and emergency response agencies.
• Supervises, trains and evaluates field staff.
• Provides Security support upon request from Department Directors.
• Responds for all public and patron safety and security concerns.

TRAINING:

• Develops, designs and implements safety and security related training and re-training programs based upon needs and objectives of identified gaps in Safety or Security processes.
• Implements new bus operator related training and re-training programs based upon quantifiable needs and objectives.
• Evaluates and monitors the effectiveness of new and/or existing safety and security, and new bus operator training programs; oversees the performance of informal and formal audits and inspections; studies evaluations from the staff; prepares related reports.
• Develops safety and security training manuals for all functional areas of the organization.
• Assists with operational, safety and security systems training for all new hires, to include certification/qualification.
• Oversees/delivers periodic safety-related training

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor's Degree in Transportation, Public Administration, Criminal Justice or related field.
• Must possess or obtain a class B Commercial Driver’s License with Passenger endorsement a strong plus.
• Five (5) years of Safety and Security leadership, management and supervisory experience.

MACHINES, TOOLS AND EQUIPMENT USED:

• Ability to operate small office equipment, including copy machines or multi-line telephone systems, as well as a computer for both data entry, word processing, and/or accounting purposes.
• Ability to work with video surveillance systems and computer retention system

LICENSES/CERTIFICATIONS:

• TSI Transit Safety and Security Program completion within two year of attaining Director position
• World Safety Organization Certified Safety Specialist, preferred.
• Degrees and certifications in safety management and/or criminal justice administration preferred.
• Maintain current CDL with passenger endorsement
• Maintain current DOT medical certification

QUALIFICATIONS:

Skills and Ability:

• Ability to organize work around broad organizational goals and processes, while overseen by the Executive Director through regular meetings.
• Ability to work in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs.
• Ability to perform work that encompasses advanced technical, scientific, legal, or mathematical concepts, which contribute to the implementation of specific policies, programs, or initiatives of the organization.
• Ability to follow basic guidelines for operational activities and make decisions that govern the activities and behaviors of staff members. Work directly impacts other workers, citizens, or both.
• Excellent verbal, written, and interpersonal skills
• Ability to manage a team and hold staff accountable.
• Ability to organize and prioritize work and to meet deadlines.
• Ability to prepare and edit clear, complex and concise written reports.
• Ability to work under stress and interruptions.
• Ability to interact positively with a variety of personalities and disabilities internally and externally.
• Ability to oversee and manage more than two employees in the organization performing multiple types of work.
• Ability to maintain strict confidentiality.
• Ability to set and execute departmental goals and objectives.
• Analytical/problem solving ability.
• Ability to prepare complex reports by deadline.
• Ability to perform calculations with accuracy.
• Ability to meet attendance and punctuality requirements.
• Ability to be an effective team leader/player.

KNOWLEDGE OF:

• Rules, regulations, procedures and functions of the District, FDOT and FTA and regulatory agencies.
• Bargaining and non-bargaining unit contracts and employee policy manuals.
• Training techniques and presentation skills.
• Current and applicable governmental laws pertaining to safety and security specifically USC 49 CFR 659 and FS 14-90.
• Standard office practices, procedures and equipment.
• Knowledge necessary to make responsible recommendations that impact the budget; assist with the management of the departmental and divisional budget; manage or administer grant funds; and prepare and/or process purchase orders.

WORKING ENVIRONMENT and PHYSICAL DEMANDS:

• Constant periods of sitting, oral and written communication, and listening.
• Constant periods of computer usage and walking.
• Ability to hear, see, speak, and perceive color, depth and texture.
• Ability to work nontraditional hours (to include nights and weekends and holidays).
• Occasional lifting and carrying supplies and equipment weighing up to 20 lbs.
• Work is performed in a standard office environment, outdoor environment, street environment, construction site, the community, warehouse environment or shop environment.
• May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting Citrus Connection operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.
• Must be able to move or control a Revenue vehicle pre and post accident.

Terminal Security Officer

Position Type: Full-Time

Reports To: Director of Safety and Security

FLSA Status: Non-Exempt

Department: Safety and Security

SUMMARY: This position is responsible for assuring a safe and secure environment within the assigned Transit Centers.  This allows the Citrus Connection transit system to be reliable and efficient.  This is achieved through bus operator education and security training. This position primarily supports the basic service functions of the Operations Department and secondarily may assist the Risk Department.

ESSENTIAL JOB FUNCTIONS:

  1. Monitor on-time performance
  2. Address and diffuse employee and/or passenger disputes
  3. Assists in reporting of accidents/incidents at the Transit Center
  4. Responsible for coordinating activities
  5. Communicates route changes, detours and schedule changes to operator terminal
  6. Responsible for providing courteous customer service with all persons encountered
  7. Responsible for a professional appearance at all times while wearing agency issued uniform
  8. Assist Operations as necessary
  9. Responsible for assisting impaired passengers.
  10. Responsible for replenishment of route maps at the Transit Center
  11. Adhere to Terminal Post Orders
  12. Responsible for maintaining agency issued equipment (i.e. radio, body camera etc.)
  13. Other duties as assigned

MINIMUM REQUIREMENTS:

High school diploma or G.E.D required. One (1) year of related field experience as a bus operator, preferably in a public transportation setting. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted. Must complete accredited training for a Security “D” License. Bi-lingual Spanish desirable but not required.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

OTHER CERTIFICATES/LICENSES:

Must have valid CDL Class "B" license with (P) Passenger Endorsement and Airbrakes.

Prefer Security “D” License.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Knowledge of traffic laws and regulations
  • Ability to operate assigned equipment in a safe manner.
  • Ability to remain professional, polite and courteous under stressful situations.
  • Knowledge of the geography of the county and bus routes.
  • Knowledge of general security practices.
  • Skill in safely operating a bus or other vehicle in a variety of weather and traffic conditions:
  • Ability to work under pressure and multi-task.
  • Strong written, verbal communication skills
  • Strong interpersonal and conflict resolution skills.
  • Skilled in operating a personal computer
  • Basic skills in Microsoft Office Suite
  • Ability to organize and prioritize work and meet deadlines
  • Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the public.
  • Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

WORKING ENVIRONMENT and PHYSICAL DEMANDS:

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of a Terminal Security Officer. This position is primarily outdoors and is exposed to the daily local climate and weather conditions.  Being visible at the terminal and attentive requires extensive standing and walking.  This position also requires the ability to direct traffic and safely navigate around mass transit vehicles as well as other pedestrian and vehicular traffic within the terminal. On occasion the ability to quickly ascend a transit vehicle to quell a disturbance or assist in an emergency may occur.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

It may include the need to lift up to 25 lbs. infrequently.

 

Facilities Maintenance Technician I

Position Type: Full-Time

Reports To: Supervisor, Facilities Maintenance

FLSA Status: Non-Exempt

Department: Maintenance

SUMMARY: Under general supervision, performs semi-skilled work in cleaning, maintaining, and servicing bus stops and terminals for a public transit system.

ESSENTIAL JOB FUNCTIONS:

  1. Responsible for maintaining a highly standardized facility maintenance program which includes grass mowing, painting, weed eating, digging, and general janitorial services for the District.
  2. Maintains routine records of activities performed and materials used.
  3. Makes visual inspections of transit facility buildings and bus stops for accident damage, broken glass and burned out lights.
  4. Reports damage, defects or malfunctioning parts to appropriate authority.
  5. Facilitates route changes as per written work orders.
  6. Preps service truck prior to the work shift on a daily basis.
  7. Cleans garage and parking areas and performs other related cleaning, sweeping, mopping or dusting duties.
  8. Operates company vehicles.
  9. Other duties as assigned

MINIMUM REQUIREMENTS:

High School diploma or G.E.D. required; one (1) to three (3) years of experience in general grounds keeping and building maintenance experience. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

OTHER CERTIFICATES/LICENSES:

Must possess a valid State of Florida driver's license and maintain it in good standing while employed by the District.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Ability to understand and follow verbal and written instructions.
  • Ability to maintain accurate records performed and materials used.
  • Must be able to understand, read and communicate in English.
  • PC literate, basic skills in Microsoft Officer and Internet research
  • Ability to do basic Math.
  • Must be a self- starter; able to work independently.
  • Ability to establish effective working relationships with co-workers, varies County and City employees, customers, and the general public.
  • Uses sound, independent judgment in daily work activities and exercise discretion; has strong ethical standards.
  • Basic skills in the use of hand operated tools and equipment.
  • Ability to comply with all OSHA 29 CFR regulations as they pertain to industrial facility repair and maintenance.

WORKING ENVIRONMENT and PHYSICAL DEMANDS:

The work environment and physical demands characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

This job sometimes perform essentially in an outdoors environment, subject to extremes of both hot and cold weather and wet conditions. Employee must be able to work outside on a daily basis. This position is exposed to various chemical and gas/ diesel fumes on a daily basis.

Must be able physically able to lift and carry equipment weighing up to 50 pounds on a daily basis.

 

 

Fixed Route Bus Operator

Position Type: Full-Time

Reports To: Director of Revenue Services

FLSA Status: Non-Exempt

Department:  Revenue Services

SUMMARY: This position is responsible for providing service to bus riders by safe, reliable, and expert transportation to the community.

ESSENTIAL JOB FUNCTIONS:

  1. Operates a bus for the safe transportation of the
  2. Responsible for following all District rules, policies and
  3. Responsible for pre and post trip activities for the bus and reporting of any issues related to
  4. Responsible for reporting accidents and/or incidents and following District procedures in accordance with the accident reporting
  5. Responsible for dealing with passengers and the public with courtesy and
  6. Assists impaired passengers in accordance with the American with Disabilities
  7. Loads and secures up to two (2) wheelchair
  8. Assists passengers with grocery packages upon request
  9. Assists Paratransit passengers at pick-up and drop-off points.
  10. Provides customer service as defined in District Standard Operating
  11. Responsible for handling emergency situations
  12. Monitors cleanliness of bus
  13. Assists with training of new
  14. Checks bus and reports lost or left behind items; communicates and reports to appropriate
  15. Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Knowledge of the geography of the county and bus routes.
  • Skill in safely operating a bus or other vehicle in a variety of weather and traffic. Ability to work under pressure; ability to multi-task.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills and strong conflict resolution skills. Must be a self-starter; able to work independently.
  • Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.
  •    Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

MINIMUM JOB REQUIREMENTS:

High school diploma or G.E.D. required; two to four years’ customer service experience. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

LICENSES:

Must have valid CDL Class “B” license with (P) Passenger Endorsement and Airbrakes PERMITS upon hire.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
This job is performed in all weather conditions.
It may include the need to be able to lift up to 100 lbs. infrequently.

Paratransit Bus Operator Trainee

Position Type: Full-Time

Reports To: Director of Revenue Services

FLSA Status: Non-Exempt

Department:  Revenue Services

SUMMARY: This position is a limited duration training position in which the employee is taught the knowledge and skills necessary to become a Paratransit bus operator. After successful completion of the training, the employee will know how to transport, safely and expediently, passengers on District buses.

ESSENTIAL JOB FUNCTIONS:

  1. Learns to be responsible for the safe transportation of passengers.
  2. Learns to and aids in the loading and unloading process of passengers needing assistance in boarding.
  3. Learns how to and performs daily pre and post-trip inspections of the bus in accordance with applicableregulations and District guidelines.
  4. Learns how to complete daily post-trip inspections, including checking the condition of the bus.
  5. Learns how to maintain the cleanliness of the bus interiors.
  6. Learns how to communicate routine, urgent and emergency situations.
  7. Attends all meetings and training sessions including all in service and driver meetings, first aid and CPRclasses that are required by the District.
  8. Responsible for learning all District rules, policies and procedures.
  9. Learns how to verify route times to maintain the accuracy of the schedulers’ assignments.
  10. Learns how to provide information to the scheduler and dispatcher for updating maps and routes.
  11. Learns how to report accidents and/or incidents and follow District procedures in accordance with theaccident reporting procedure.
  12. Learns how to deal with passengers and the public with courtesy and patience.
  13. Learns how to assist impaired passengers in accordance with the American with Disabilities Act.
  14. Learns how to assist Paratransit passengers at pick-up and drop-off points.
  15. Learns how to deal with passengers who may have a wide range of mental acuity.
  16. Assists impaired passengers in accordance with the American with Disabilities Act.
  17. Learns how to load and secure up to five (5) wheelchair scooters.
  18. Learns how to deal with emergency situations.
  19. Learns how to perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Ability to work under pressure; ability to multi-task.
  • Strong verbal and written communication skills.
  • Ability to utilize mobile data terminals.
  • Ability to maintain required records.
  • Strong interpersonal skills and strong conflict resolution skills.
  • Must be a self-starter.
  • Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.
  • Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

MINIMUM JOB REQUIREMENTS:

High school diploma or G.E.D. required; two to four years’ customer service experience. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

LICENSES:

Must have valid CDL Class “B” permit with (P) Passenger Endorsement and Airbrakes upon hire. Must be able to obtain license within sixty (60) days of hire.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
This job is performed in all weather conditions.
It may include the need to be able to lift up to 100 lbs. infrequently.

Fleet Maintenance Apprentice Technician

Position Type: Full-Time

Reports To: Shop Supervisor

FLSA Status: Non-Exempt

Department:  Fleet Maintenance

SUMMARY: Under general supervision, performs semi-skilled work in servicing, lubricating, repairing and maintaining vehicles for a public transit system. This position is classified as safety sensitive.

ESSENTIAL JOB FUNCTIONS:

  • Responsible for a highly standardized maintenance program which includes tire repair, lubrication and general garage duties.
  • Maintains routine records of activities performed and materials used.
  • Fuels transit vehicles and checks water, oil, battery and tires; adds water, oil and air if needed; drains air tanks.
  • Reports damage, defects or malfunctioning parts to proper authority.
  • Changes tires in the garage and, when necessary, on the road.
  • Washes engines, bus units and bus interiors and exteriors as necessary.
  • Cleans garage and parking areas and performs other related cleaning, sweeping, mopping or dusting duties.
  • Operates service truck and fork lift.
  • Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Knowledge of the location, nomenclature, and function of the less complex parts of transit equipment.
  • Knowledge of the types, grades, and uses of standard diesel lubricants.
  • Knowledge of the materials, methods and equipment typically used in diesel maintenance work.
  • Ability to maintain accurate records of work performed and materials used.
  • Must be able to understand, read and communicate in English.
  • PC literate, basic skills in Microsoft Office Suite and Internet research. Ability to do basic math. Must be a self-starter; able to work independently.
  • Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.
  • Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

MINIMUM JOB REQUIREMENTS:

High School diploma or G.E.D. required; one (1) year of experience servicing heavy duty diesel equipment. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted. Must be able to provide an assortment of general hand tools and basic tool box.

LICENSES:

Must possess a CDL/Class B license or provide proof of passing the General Knowledge Test for the CDL. Must be able to obtain a CDL with P (passenger) endorsement license and air brakes testing within 30 days of employment. Must be maintained in good standing while employed with the District.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

This job is sometimes performed in essentially an outdoor environment, subject to extremes of both hot and cold weather and wet conditions. Employee must be able to work outside on a daily basis. This position is exposed to various chemical and gas/diesel fumes on a daily basis.

Must be physically able to lift and carry equipment weighing up to 100 lbs. on a daily basis.

EQUAL OPPORTUNITY EMPLOYER

Citrus Connection is proud to be an Equal Opportunity Employer (“EOE”) and does not discriminate on the basis of race, creed, gender, national origin, or veteran status in accordance with applicable federal, state and local laws.

We believe that our employees are our most valuable asset. As a member of the Citrus Connection Team, you’ll find an environment that celebrates diversity and welcomes the open exchange of ideas and individual perspectives. We are proud to offer an attractive salary along with a generous benefits package designed to support you while addressing work/life balance issues.

Thank you for your interest in Citrus Connection.


DRUG FREE WORKPLACE

The Citrus Connection is a Drug Free Workplace (“DFWP) and is committed to providing a safe, efficient, and productive work environment for all employees, to help ensure a safe and healthful working environment.


OFFICIAL APPLICATION

To be considered for employment, the employment application must be completed in its entirety, signed in the application Acknowledgement section, and the position for which you are applying, specified.

Please review our current job openings. If your qualifications match the minimum requirements of any of our openings, please click the Application Request Link or download an the Citrus Connection Employment Application. Once you complete the application, you may also print it, email it to Recruiting@ridecitrus.com or drop it off at our location at: 1212 George Jenkins Blvd ~ Lakeland, FL 33815.

Applications are screened by the Human Resources Department. Applicants that meet the minimum requirements will be forwarded to the Hiring Manager for review and consideration for interviews. The Hiring Manager will only contact the most qualified applicants.

2023-26 EEO AAP

EEOC Protected Class Title VII Brochure

FTA Drug and Alcohol Policy

DOT Substance Abuse Policy

CDL Manual

BENEFITS

  • Paid Vacation Leave
  • Paid Sick Leave
  • Company-Paid Medical, Dental and Vision Insurance for Employees
  • Voluntary Insurance (AFLAC)
  • Health & Dependent Care Flexible Spending Accounts
  • Company-Paid Life Insurance
  • Voluntary Life Insurance
  • Employee Assistance Program
  • Uniforms for select personnel

HOLIDAYS

Citrus Connection recognizes the following paid holidays for full-time time regular employees

  • New Year’s Day
  • Martin Luther King Day
  • Presidents'
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veteran’s Day
  • Thanksgiving Day
  • Christmas Day

EQUAL OPPORTUNITY EMPLOYER

Citrus Connection operates in accordance with Title VII. Click here for more information.

The District is an Equal Opportunity Employer (“EOE”) and does not discriminate on the basis of race, creed, gender, pregnancy, religion, national origin, citizenship, age, disability, political affiliation, marital status, veteran status or any other legally protected category in accordance with applicable federal, state and local laws. Employment opportunities include all employment practices, including recruitment, selection, promotions, terminations, inter-departmental transfers, layoffs, compensation, training, benefits, and other terms and conditions of employment. No person shall be excluded from participating in, denied the benefits of, or be subject to discrimination in employment under any project, program or activity receiving federal financial assistance from the federal transit laws.

The overall goal of the District is to have, in its employ, individuals within its workforce that reflect each segment of the various demographical backgrounds that make up the Lakeland urban area. This goal is extended to having members of the various ethnic backgrounds in various positions, such as supervisory, professional, and clerical and service delivery positions.

As part of the EEO (“Equal Employment Opportunity”) Program, the District will make reasonable accommodations for disabled applicants and current employees and strongly prohibits discrimination, harassment, and/or retaliation in violation of law. We are committed to providing a fair and respectful work environment that is free from unlawful discrimination.

It is important to the District that each employee who joins our team be qualified to perform job duties set forth in the job description. All applicants are recruited and selected based on transferable skills, knowledge, previous work experience, and the minimum educational level for the specific position that is required for successful job performance. We are proud to offer equal employment opportunities, and we embrace the diversity that makes up our family of employees.

The District is a government agency, operating under the Federal Transit Administration and Florida Department of Transportation’s employment rules, laws, guidelines, policies, and regulations. Every safety-sensitive applicant’s background will be carefully reviewed to ensure the safety of all workers and the general public. Each applicant applying for a safety-sensitive position is required to complete and successfully pass a pre-employment drug test and Department of Transportation (“DOT”) Physical. All non safety-sensitive applicants will be required to pass a pre-employment drug test.

CONTACT INFORMATION

Steven Schaible, SPHR, SHRM-SCP
EEO & Human Resources Director
Citrus Connection
1212 George Jenkins Blvd.,
Lakeland, FL 33815
Phone: (863) 327-1308
E-mail: sschaible@ridecitrus.com

Federal Transit Administration
230 Peachtree St. N.W., Suite 800,
Atlanta, GA 30303
Attention: Region IV Civil Rights Officer
Phone: (404) 865-5620