F.A.Q.

The Citrus Connection SMARTCARD is a reloadable plastic card that has replaced the existing paper passes. It is also automated with a chip that allows passengers to store their reduced transit fare on the card. Simply buy a new Citrus Connection SMARTCARD or add additional fares on an existing Citrus Connection SMARTCARD when you board the bus.

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Simply call 855-POLKBUS (765-5287). Our customer service representatives will answer your questions in either language.

Yes, we continually evaluate our routes to be sure our scheduled stops are best serving the needs of the public. Decisions are made based on the Community Scorecard (see Home page for Community Scorecard information), which provides information on all runs for all routes regarding passengers, boardings and deboardings so a quality evaluation may be made before changes are instituted.

Weekday hours of operation are 6:15 AM to 7:15 PM. Saturday hours are 7:15 AM to 6:15 PM.

You can click this link and type in your address in the search space. If you live in an apartment, just type in the address of the business office.