Terms and Conditions

Thank you for using the Ace Rail Transit Mobile Ticketing App. “CC BUS APP”, brought to you by Citrus Connection, with mobile pass sales provided by Masabi LLC “Masabi”. Citrus Connection and Masabi may modify the terms and conditions relating to mobile ticketing at any time by posting revised terms and conditions. By clicking on the link below, you are agreeing to accept these terms and conditions, as well as the general terms and conditions relating to the website managed by Citrus Connection.

Mobile Ticketing

A mobile pass refers to a type of pass valid for use on a Citrus Connection Bus, which are purchased only through Citrus Connection mobile app on an iOS or Android device. The security of your mobile phone or pass is your responsibility. In the event that the pass or your mobile phone is lost or stolen, Citrus Connection will not provide a duplicate or replacement pass. Your mobile pass should be displayed clearly on the mobile phone screen when asked by Citrus Connection’s fare enforcement officer, police officer, or bus operator to view the mobile pass. The mobile pass must be retained during your entire trip on a Citrus Connection Bus. If you are unable to show a valid pass, you may be subject to a fine. If the mobile pass has been damaged or is not readable in any way, the pass becomes invalid and a new one must be purchased. If you delete the mobile ticket app you will also delete your mobile passes. If you reinstall the mobile ticket app on the same device it was deleted, your passes will be downloaded to the device. You cannot print or transfer mobile passes.

Your Citrus Connection mobile pass will be sold to you via Citrus Connection’s mobile pass partner, Masabi. The mobile pass itself creates a contract between you and Citrus Connection for the provision of the transport services that the mobile pass allows you to use. It is Citrus Connection that provides these services to you under the mobile pass and in no event will Masabi be responsible for or have any liability to you in relation to these services or their availability or performance (including your use or access to any Citrus Connection Bus, the Citrus Connection network, your use of any services provided under your mobile pass or for your use of the mobile retail app).

Prices and Receipts

The price of a mobile pass is the same as a pass you purchase from the Customer Service Locations. When you purchase a mobile pass on the mobile ticketing app you will be notified of the price of the pass before you confirm your purchase, which will include a credit card service fee. For more information on fares please visit the Citrus Connection fare information web page at www.ridecitrus.com.

Reduced Fare

When you purchase a reduced mobile pass on the mobile ticketing app you must be eligible for reduced fare eligibility and have a reduced fare card issued to you. For more information on reduced fares please visit these links: Citrus Connection Fare Information at www.ridecitrus.com.

Transit Mobile Application

Citrus Connection grants you the right to download, install and use the mobile application on your mobile handset to purchase passes and access information in accordance with these terms and conditions. You do not and will not own the mobile application or any information that is provided to you through it or Citrus Connection, but you may use the application in accordance with these terms and conditions solely for the purposes of purchasing and using mobile passes and accessing transport information for your own personal use and not for any other purpose. The mobile application is provided to you free of charge. Citrus Connection can suspend access to purchasing passes through the mobile application and can do so for any reason.

Data Charges

The mobile ticketing app is free but data charges may be incurred to you by your cell phone network provider. You are responsible for any such costs. Citrus Connection will not take responsibility for any connectivity issues you may experience.

Availability & Updates

The mobile pass can be used on Citrus Connection Bus Routes. The travel is based on fare applicability on Citrus Connection bus at the time of purchasing a pass. The mobile pass is valid when the ticket is activated on the mobile app after purchase. You may not start your trip on a Citrus Connection Bus until you have a valid pass. Once purchased, the mobile pass will specify the fare type, the validity of the pass and its expiration date. Citrus Connection reserves the right to issue updates to the mobile application, in which case you may not be able to continue use of the version of the mobile application installed on your mobile handset without downloading the latest update. Citrus Connection recommends that you download and install all updates issued. Citrus Connection is not liable for errors which become apparent in old versions of the mobile application.

Changes, Refunds and Pass Expiration

All refund requests will be reviewed on a case by case basis. In general, mobile passes cannot be changed, cancelled, or refunded except under very special circumstances including but not limited to mobile application service disruptions. The decision to change, cancel or refund a mobile pass is made at Citrus Connection’s sole and absolute discretion. You can submit a request for a refund by calling the Citrus Connection support line 1-855-POLK -BUS (option 2). Please note that where a refund is made it shall be for the pass price only. Any other associated fees are non-refundable.

Neither Citrus Connection nor Masabi shall be obliged to change, cancel, replace or refund a ticket where Ace Rail Transit has reason to believe that the circumstances prompting the change, cancellation, replacement or refund is the result of fraud.

Materials, Ownership and Restrictions on Use

The mobile ticket app is operated by Citrus Connection and is either owned by Citrus Connection or its third party licensors (including without limitation Masabi) and any data, text, graphics, images, audio and video clips, logos, icons, software and links and any intellectual property and other rights relating thereto, are and will remain the property of Citrus Connection or Masabi or their respective licensors. You may not copy (other than copies made incidentally on your mobile in the course of your use of the mobile ticket app), reproduce, republish, upload, post, transmit or distribute the mobile ticket app or any of its content without the prior written permission of Citrus Connection and its licensors. Nor may you: (i) reverse engineer, decompile or seek to obtain the source code to the mobile ticket app except where and to the extent expressly required to be permitted by applicable law; or (ii) make or seek to make derivative works based on the mobile ticket app. Use or downloading of the mobile ticketing app is conditioned on acceptance of the terms and conditions of this agreement. By using or downloading the mobile ticketing app, you agree to such terms and conditions. To be clear, the mobile ticketing app is supplied to you by Citrus Connection and neither Masabi nor any of Citrus Connection’s other third-party licensors shall have any liability to you arising out of or in connection with the mobile ticketing app.

Florida law applies to these terms and conditions and users agree that any dispute between Citrus Connection and the users of the mobile ticketing app regarding the mobile application or arising out of or in connection with these terms and conditions are subject to Florida courts. The user of the mobile app understands that any information it submits under this Agreement is subject to public, unless exempt by law.

Liability Disclaimer

In no event will Citrus Connection be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use or access to the mobile ticketing application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise. In no event will Masabi be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of or in connection with your use or access to any mobile pass or the mobile ticketing application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise. Neither Citrus Connection nor Masabi shall be liable for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the mobile ticketing application or any mobile pass. Nothing in these terms and conditions shall exclude or limit a person’s liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.

Support

If you have any questions or problems with the mobile applications, please review Citrus Connection’s FAQs at www.ridecitrus.com for answers to the most common questions Citrus Connection receives from its users. If that does not answer your questions, please contact Citrus Connection at 1-855-POLK-BUS (option 2).