Position Type: Full-Time
Reports To: Director of Revenue Services
FLSA Status: Non-Exempt
Department:  Revenue Services

Starting Pay: $20.25

SUMMARY:

This position is a limited duration training position in which the employee is taught the knowledge and skills necessary to become a Paratransit bus operator. After successful completion of the training, the employee will know how to transport, safely and expediently, passengers on District buses.

ESSENTIAL JOB FUNCTIONS:

• Learns to be responsible for the safe transportation of passengers.
• Learns to and aids in the loading and unloading process of passengers needing assistance in boarding.
• Learns how to and performs daily pre and post-trip inspections of the bus in accordance with applicable regulations and District guidelines.
• Learns how to complete daily post-trip inspections, including checking the condition of the bus.
• Learns how to maintain the cleanliness of the bus interiors.
• Learns how to communicate routine, urgent and emergency situations.
• Attends all meetings and training sessions including all in service and driver meetings, first aid and CPR classes that are required by the District.
• Responsible for learning all District rules, policies and procedures.
• Learns how to verify route times to maintain the accuracy of the schedulers’ assignments.
• Learns how to provide information to the scheduler and dispatcher for updating maps and routes.
• Learns how to report accidents and/or incidents and follow District procedures in accordance with the accident reporting procedure.
• Learns how to deal with passengers and the public with courtesy and patience.
• Learns how to assist impaired passengers in accordance with the American with Disabilities Act.
• Learns how to assist Paratransit passengers at pick-up and drop-off points.
• Learns how to deal with passengers who may have a wide range of mental acuity.
• Assists impaired passengers in accordance with the American with Disabilities Act.
• Learns how to load and secure up to five (5) wheelchair scooters.
• Learns how to deal with emergency situations.
• Learns how to perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to work under pressure; ability to multi-task.
• Strong verbal and written communication skills.
• Ability to utilize mobile data terminals.
• Ability to maintain required records.
• Strong interpersonal skills and strong conflict resolution skills.
• Must be a self-starter.
• Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.
• Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

MINIMUM JOB REQUIREMENTS:

High school diploma or G.E.D. required; two to four years’ customer service experience. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

LICENSES:

Must have valid CDL Class “B” permit with (P) Passenger Endorsement and Airbrakes upon hire. Must be able to obtain license within sixty (60) days of hire.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
This job is performed in all weather conditions.
It may include the need to be able to lift up to 100 lbs. infrequently.