How To Ride
Fares/Passes
Dependable and Accessible Transportation for Lakeland, Winter Haven, Bartow, Ft. Meade, Frostproof and Surrounding Areas
Citrus Connection is the Community Transportation Coordinator (CTC) for Polk County. This special program provides subsidized or reduced-price bus passes. We also provide door-to-door service to physically, mentally, emotionally or economically disadvantaged individuals. Call 855-POLKBUS (765-5287) to qualify.
In compliance with the Transportation Disadvantaged Service Plan (TDSP), Citrus Connection Paratransit is our call ahead, door-to-door service for those who are unable to use our regular service. This specialized fleet of small, wheelchair lift-equipped buses is currently available to senior citizens, disadvantaged citizens and citizens with disabilities throughout Polk County. The cost of these services is a one-way fare of $2, or co-pay as low as $2. Once the qualification process is approved, requests for transportation can be made in advance at 863-534-5500. (TD requests for service may be subject to service availability). For more information or to see if you qualify for Paratransit service, download the application form at ridecitrus.com, or give us a call at 863-534-5500.
Citrus Connection mPass
The new Citrus Connection mPass mobile ticketing application offers an upgrade to current ticketing options by enabling riders to purchase and display tickets directly on their smartphones anywhere and at any time. The app provides single ride passes, day passes and monthly passes and will speed up boarding times, helping to make passengers’ journeys shorter and more convenient.
Riders using Citrus Connection’s mobile ticketing app, powered by Masabi’s Justride fare payments platform, can pay for tickets using a credit or debit card as well as digital payment services such as Masterpass and Apple Pay. Once purchased, riders simply activate their tickets on their phones and show them to the driver when boarding bus services. The Citrus Connection mPass app is now available for download from Google Play and the Apple App Store. A 30-cent processing fee will be charged for each purchase.
Cash Fares
TARIFAS EN EFECTIVO
- AdultsADULTOS
- Students+ESTUDIANTES
- SENIORS+65 AÑOS O MAYOR
- DISABLED+INCAPACITADOS
- ADAPARATRANSIT
- ADAFIXED ROUTE+
- CHILDREN*NINOS
*7 and under when accompanied by adult.
+Fares available to students, seniors (65 or older) and disabled presenting proof or the Citrus Connection ID Badge. Presenting a Medicare card also entitles bearer to discounted fares.
7 años y menores cuando estén acompañados por un adulto.
Tarifas disponibles para estudiantes, adultos (65 años o mayor) e incapacitados presentando una prueba o la Tarjeta de Identificación de Citrus Connection. Presentando una tarjeta de Medicare tambien le da derecho al titular a un descuento en la tarifa.
Multi-Ride Passes
TARIFAS EN EFECTIVO
- Monthly PassPASE MENSUAL
- Weekly Unlimited PassPASE SEMANAL LLIMITADO
- Adult Day PassPASE DIARIO PARA ADULTOS
- Student Day PassPASE DIARIO PARA ESTUDIANTES
- Senior / Disabled Day PassPASE DIARIO PARA 65 AÑOS O MAYOR / INCAPACITADOS
- Senior / Disabled Weekly PassPASE SEMANAL PARA 65 AÑOS O MAYOR / INCAPACITADOS
- Senior / Disabled Monthly PassPASE MESUAL PARA 65 AÑOS O MAYOR / INCAPACITADOS
Student & Senior/Disabled Purchases Require Proof of Eligibility.
La compra para los Pases de estudiantes y adultos de 65 años o mayor/incapacitados, requieren una prueba de eligibilidad.
Bus Passes
IMPORTANT NOTICE:
Passes ordered will be mailed via regular US Mail within one business day of processing.
Please allow at least ten (10) days for receipt.
MINIMUM CREDIT OR DEBIT ORDER AMOUNT $10.00
- PT Connect Pass (Formerly Handy Bus)This door-to-door service allows 10 rides for $20. To schedule an appointment, call the day before your trip is required.
- PT Connect Pass (Single)Provides one door-to-door service ride. Requires approved eligibility and pre-scheduling.
How to Purchase
CÓMO COMPRAR
Regional Mobility Call Center
1290 Golfview Avenue, 2nd Floor,
Bartow, FL
8AM – 5PM weekdays
CASH, VISA/MASTERCARD/DEBIT OR MONEY ORDER
Phone
855-POLKBUS (765-5287)
6AM – 6:30PM weekdays
6:30AM – 4:15PM Saturdays
VISA/MASTERCARD/DEBIT
Online – Ridecitrus.com
VISA/MASTERCARD/DEBIT
Winter Haven Transit Terminal
555 Avenue E. NW
Winter Haven, FL
8:30AM – 4PM weekdays
1PM – 2PM closed for lunch
CASH, VISA/MASTERCARD/DEBIT OR MONEY ORDER
Lakeland Bus Terminal
200 N. Florida Avenue, Lakeland, FL
8AM – 4PM
Noon – 1PM closed for lunch
Only Fixed Route Passes Available
CASH, VISA/MASTERCARD/DEBIT
Citrus Connection Office
1212 George Jenkins Blvd., Lakeland, FL
8AM – 5PM weekdays
CASH, VISA/MASTERCARD/DEBIT OR MONEY ORDER
Mail
1212 George Jenkins Blvd.
Lakeland, FL 33815
MONEY ORDER
mPass (Mobile Ticketing App)
Mobile Download
Citrus Connection mPass App
Apple Store and Google Play
$.30 processing fee will be charged
Centro de Llamadas de Movilidad Regional
1290 Golfview Avenue, 2nd Floor,
Bartow, FL
8AM – 5PM Lunes a Viernes
EFECTIVO, VISA/MASTERCARD/DEBITO O MONEY ORDER
Teléfono
855-POLKBUS (765-5287)
6AM – 6:30PM Lunes a Viernes
6:30AM – 4:15PM Sabados
VISA/MASTERCARD/DEBITO
Internet – ridecitrus.com
VISA/MASTERCARD/DEBITO
Terminal de Autobuses de Winter Haven
555 Avenue E. NW,
Winter Haven, FL
8:30AM – 4PM Lunes a Viernes
1PM – 2PM cerrado para almuerzo
Jueves y viernes 12:15pm – 4:15pm
EFECTIVO, VISA/MASTERCARD/DEBITO O MONEY ORDER
Terminal de autobuses de Lakeland (próximamente)
200 N. Florida Avenue, Lakeland, FL
Horas de operación
Disponible solamente pases de
Ruta Fija.
EFECTIVO SOLAMENTE
Oficina de Citrus Connection
1212 George Jenkins Blvd., Lakeland, FL
8AM – 5PM Lunes a Viernes
EFECTIVO, VISA/MASTERCARD/DEBITO O MONEY ORDER
Correo
1212 George Jenkins Blvd.
Lakeland, FL 33815
MONEY ORDER
Holidays
DÍAS FESTIVOS
Buses do not run on New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas Day.
No hay servicio de buses Primer día de Año Nuevo, Día de Martin Luther King Jr., Día Conmemorativo (Memorial Day), Día de Independencia, Día del trabajo, Día de la Raza, Día de los Veteranos, Día de Acción de Gracias, y Día de Navidad (25 de Diciembre).
For More Information
PARA MAS INFORMACIÓN
Call / Llame
855-POLKBUS (765-5287)
Phone Route Information /
Información de ruta por teléfono
6AM – 6:30PM weekdays Lunes a Viernes
6:30AM – 4:15PM Saturdays Sabados
Phone Reservation /
Reservación por teléfono
8AM – 5PM weekdays Lunes a Viernes
8AM – 3PM Saturdays Sabados
Office / Oficina
1290 Golfview Avenue., 2nd Floor, Bartow
8AM – 5PM weekdays Lunes a viernes
1212 George Jenkins Blvd., Lakeland
8AM – 5PM weekdays Lunes a viernes
Visit our websites / visite nuestra página de internet
www.ridecitrus.com
For TDD dial 711 for the Florida Relay System