About Citrus Connection
Bus Operator Fixed Route Service
Position Type: Full-Time
Reports To: Supervisor, Fixed Route Service
FLSA Status: Non Exempt
Department: Operations
SUMMARY:
This position is responsible for providing service to bus riders by safe, reliable, and expert transportation to the community.
ESSENTIAL JOB FUNCTIONS:
- Operates a bus for the safe transportation of the public.
- Responsible for following all District rules, policies and procedures.
- Responsible for pre and post trip activities for the bus and reporting of any issues related to same.
- Responsible for reporting accidents and/or incidents and following District procedures in accordance with the accident reporting procedure.
- Responsible for dealing with passengers and the public with courtesy and patience.
- Assists impaired passengers in accordance with the American with Disabilities Act.
- Loads and secures up to two (2) wheelchair scooters.
- Assists passengers with grocery packages upon request
- Assists Paratransit passengers at pick-up and drop-off points.
- Provides customer service as defined in District Standard Operating Procedures.
- Responsible for handling emergency situations appropriately.
- Monitors cleanliness of bus interior.
- Assists with training of new operators.
- Checks bus and reports lost or left behind items; communicates and reports to appropriate personnel.
- Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Knowledge of the geography of the county and bus routes.
- Skill in safely operating a bus or other vehicle in a variety of weather and traffic.
- Ability to work under pressure; ability to multi-task.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills and strong conflict resolution skills.
- Must be a self-starter; able to work independently.
- Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.
- Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.
MINIMUM JOB REQUIREMENTS:
High school diploma or G.E.D. required; two to four years’ customer service experience. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.
OTHER CERTIFICATES/LICENSES:
Must have valid CDL Class “B” license with (P) Passenger Endorsement and Airbrakes.
WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
This job is performed in all weather conditions.
It may include the need to be able to lift up to 100 lbs. infrequently.
Utility Worker II (TEMPORARY)
Position Type: Part-Time
Reports To: Fuel Island Supervisor
FLSA Status: Non Exempt
Department: Fleet Maintenance
SUMMARY:
Under direct supervision, performs semi-skilled work in fueling, lubricating, washing and cleaning vehicles for a public transit system.
ESSENTIAL JOB FUNCTIONS:
- Responsible for a standardized service program which includes re-fueling, lubrication, interior cleaning, and exterior washing on heavy duty diesel public transit vehicles.
- Maintains routine records of activities performed and materials used.
- Makes visual inspections of transit vehicles for accident damage, broken glass and burned out lights.
- Reports damage, defects or malfunctioning parts to proper authority.
- Cleans garage and parking areas and performs other related cleaning, sweeping, mopping or dusting duties.
- Other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Ability to understand and follow verbal and written instructions.
- Ability to maintain accurate records of work performed and materials used.
- Must be available to work various shifts, weekends, holidays, and overtime.
- PC literate, basic skills in Microsoft Office Suite and Internet research.
- Ability to do basic math.
- Must be a self-starter; able to work independently.
- Ability to establish effective working relationships with co-workers, customers, and the general public.
- Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.
MINIMUM JOB REQUIREMENTS:
High School diploma or G.E.D. required; basic knowledge of fundamental vehicle terminology. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.
OTHER CERTIFICATES/LICENSES:
None Required
WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
This job is sometimes performed in essentially an outdoor environment, subject to extremes of both hot and cold weather and wet conditions. Employee must be able to work outside on a daily basis. This position is exposed to various chemical and gas/diesel fumes on a daily basis.
Must be physically able to lift and carry equipment weighing up to 100 lbs. on a daily basis.
Community Relations/Customer Service Rep (Part-Time)
Position Type: Part-Time
Reports To: Chief Financial Officer
FLSA Status: Non Exempt/Part-time
Department: Finance
SUMMARY:
This position provides front line assistance to clients, customers and the general public. It also involves work with considerable contact with the public, by telephone and in person. The position represents the District at community events related to furthering public education about the District’s services.
ESSENTIAL JOB FUNCTIONS:
1. Provides customer service to both internal and external customers, clients, and the general public in the form of providing transit information such as services, routes, schedules, fares, and District rules/regulations.
2. Upon request, provides best possible routes and schedules for customers; answer inquiries and provide information to walk-in customers.
3. Computes and quotes rates for trips using published rate tables.
4. Collects money, makes change and issues receipts.
5. Deals with difficult customers in a positive manner in phone and in person.
6. Distribute written materials including mail and other related items.
7. Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Knowledge of local geographic areas.
- Ability to speak effectively before small and large groups and respond to questions.
- Ability to maintain a level of professionalism and confidentiality.
- Ability to express ideas clearly, both verbally and in writing.
- Ability to type thirty-five (35) words per minute (WPM) with minimal errors; data entry skills required.
- Ability to file documents and records accurately.
- Ability to operate a multi-line phone system; knowledge of telephone procedures and etiquette.
- Strong interpersonal skills and conflict resolution skills.
- PC literate, basic skills in Microsoft Office Suite and Internet research.
- Must be a self-starter; able to work independently.
- Ability to communicate effectively with management, internal staff and external vendors.
- Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.
- Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.
MINIMUM JOB REQUIREMENTS:
High school degree or G.E.D.; one (1) year of directly related experience desired in customer services, sales, reception, and/or general clerical duties. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.
Bi-lingual (Spanish) a plus.
OTHER CERTIFICATES/LICENSES:
Must have valid Florida driver’s license.
WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
This job is usually performed in a normal office environment. Must be physically able to lift and carry 20-25 lbs. infrequently; 50 lbs. occasionally.
Community Relations/Customer Service Rep (Temp. - Perm. Full-Time)
Position Type: Temporary to Permanent Full-Time
Reports To: Chief Financial Officer
FLSA Status: Non Exempt/Temporary to Permanent Full-Time
Department: Finance
SUMMARY:
This position provides front line assistance to clients, customers and the general public. It also involves work with considerable contact with the public, by telephone and in person. The position represents the District at community events related to furthering public education about the District’s services.
ESSENTIAL JOB FUNCTIONS:
1. Provides customer service to both internal and external customers, clients, and the general public in the form of providing transit information such as services, routes, schedules, fares, and District rules/regulations.
2. Upon request, provides best possible routes and schedules for customers; answer inquiries and provide information to walk-in customers.
3. Computes and quotes rates for trips using published rate tables.
4. Collects money, makes change and issues receipts.
5. Deals with difficult customers in a positive manner in phone and in person.
6. Distribute written materials including mail and other related items.
7. Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Knowledge of local geographic areas.
- Ability to speak effectively before small and large groups and respond to questions.
- Ability to maintain a level of professionalism and confidentiality.
- Ability to express ideas clearly, both verbally and in writing.
- Ability to type thirty-five (35) words per minute (WPM) with minimal errors; data entry skills required.
- Ability to file documents and records accurately.
- Ability to operate a multi-line phone system; knowledge of telephone procedures and etiquette.
- Strong interpersonal skills and conflict resolution skills.
- PC literate, basic skills in Microsoft Office Suite and Internet research.
- Must be a self-starter; able to work independently.
- Ability to communicate effectively with management, internal staff and external vendors.
- Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.
- Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.
MINIMUM JOB REQUIREMENTS:
High school degree or G.E.D.; one (1) year of directly related experience desired in customer services, sales, reception, and/or general clerical duties. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.
Bi-lingual (Spanish) a plus.
OTHER CERTIFICATES/LICENSES:
Must have valid Florida driver’s license.
WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
This job is usually performed in a normal office environment. Must be physically able to lift and carry 20-25 lbs. infrequently; 50 lbs. occasionally.
EQUAL OPPORTUNITY EMPLOYER
Citrus Connection is proud to be an Equal Opportunity Employer (“EOE”) and does not discriminate on the basis of race, creed, gender, national origin, or veteran status in accordance with applicable federal, state and local laws.
We believe that our employees are our most valuable asset. As a member of the Citrus Connection Team, you’ll find an environment that celebrates diversity and welcomes the open exchange of ideas and individual perspectives. We are proud to offer an attractive salary along with a generous benefits package designed to support you while addressing work/life balance issues.
Thank you for your interest in Citrus Connection.
DRUG FREE WORKPLACE
The Citrus Connection is a Drug Free Workplace (“DFWP) and is committed to providing a safe, efficient, and productive work environment for all employees, to help ensure a safe and healthful working environment.
OFFICIAL APPLICATION
To be considered for employment, the employment application must be completed in its entirety, signed in the application Acknowledgement section, and the position for which you are applying, specified.
Please review our current job openings. If your qualifications match the minimum requirements of any of our openings, please click the Application Request Link or download an the Citrus Connection Employment Application. Once you complete the application, you may also print it, email it to Recruiting@ridecitrus.com or drop it off at our location at: 1212 George Jenkins Blvd ~ Lakeland, FL 33815.
Applications are screened by the Human Resources Department. Applicants that meet the minimum requirements will be forwarded to the Hiring Manager for review and consideration for interviews. The Hiring Manager will only contact the most qualified applicants.
BENEFITS
- Paid Vacation Leave
- Paid Sick Leave
- Company-Paid Medical, Dental and Vision Insurance for Employees
- Voluntary Insurance (AFLAC)
- Health & Dependent Care Flexible Spending Accounts
- Company-Paid Life Insurance
- Voluntary Life Insurance
- Employee Assistance Program
- Uniforms for select personnel
HOLIDAYS
Full time regular employees receive the following paid days off:
- New Year’s Day
- Martin Luther King Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veteran’s Day
- Thanksgiving Day
- Christmas Day
EQUAL OPPORTUNITY EMPLOYER
Citrus Connection operates in accordance with Title VII. Click here for more information.
The District is an Equal Opportunity Employer (“EOE”) and does not discriminate on the basis of race, creed, gender, pregnancy, religion, national origin, citizenship, age, disability, political affiliation, marital status, veteran status or any other legally protected category in accordance with applicable federal, state and local laws. Employment opportunities include all employment practices, including recruitment, selection, promotions, terminations, inter-departmental transfers, layoffs, compensation, training, benefits, and other terms and conditions of employment. No person shall be excluded from participating in, denied the benefits of, or be subject to discrimination in employment under any project, program or activity receiving federal financial assistance from the federal transit laws.
The overall goal of the District is to have, in its employ, individuals within its workforce that reflect each segment of the various demographical backgrounds that make up the Lakeland urban area. This goal is extended to having members of the various ethnic backgrounds in various positions, such as supervisory, professional, and clerical and service delivery positions.
As part of the EEO (“Equal Employment Opportunity”) Program, the District will make reasonable accommodations for disabled applicants and current employees and strongly prohibits discrimination, harassment, and/or retaliation in violation of law. We are committed to providing a fair and respectful work environment that is free from unlawful discrimination.
It is important to the District that each employee who joins our team be qualified to perform job duties set forth in the job description. All applicants are recruited and selected based on transferable skills, knowledge, previous work experience, and the minimum educational level for the specific position that is required for successful job performance. We are proud to offer equal employment opportunities, and we embrace the diversity that makes up our family of employees.
The District is a government agency, operating under the Federal Transit Administration and Florida Department of Transportation’s employment rules, laws, guidelines, policies, and regulations. Every safety-sensitive applicant’s background will be carefully reviewed to ensure the safety of all workers and the general public. Each applicant applying for a safety-sensitive position is required to complete and successfully pass a pre-employment drug test and Department of Transportation (“DOT”) Physical. All non safety-sensitive applicants will be required to pass a pre-employment drug test.
CONTACT INFORMATION
Steven Schaible, SPHR, SHRM-SCP
EEO & Human Resources Director
Citrus Connection
1212 George Jenkins Blvd.,
Lakeland, FL 33815
Phone: (863) 327-1308
E-mail: sschaible@ridecitrus.com
Federal Transit Administration
230 Peachtree St. N.W., Suite 800,
Atlanta, GA 30303
Attention: Region IV Civil Rights Officer
Phone: (404) 865-5620