Employment Opportunities

Position Type: Full-Time
Reports To: Senior Safety and Security Specialist
FLSA Status: Non-Exempt
Department:  Safety and Security

SUMMARY:

This position is responsible for assuring safe, reliable, and expert transportation and security to the community at large, achieving such through Operator education and Security training. This position primarily supports the basic service functions of the Safety & Security Department.

ESSENTIAL JOB FUNCTIONS:

• Monitor on-time performance at the bus Terminal. 
• Addresses and diffuses employee and/or passenger disputes at the bus Terminal.
• Assists and complete written reporting of accidents/incidents at the bus Terminal.
• Responsible for coordinating activities at the bus Terminal.
• Communicates route changes, detours and schedule changes to operator terminal. 
• Responsible for dealing with passengers and the public with courtesy and patience. 
• Assists Fixed Route and Operations as necessary. 
• Responsible for assisting impaired passengers. 
• Responsible for replenishment of route maps at the bus Terminal.
• Adhere to Terminal Post Orders 
• Other duties as assigned. 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Knowledge of traffic laws and regulations and ability to operate assigned equipment in a safe manner. Ability to continually deal with the public in a courteous and pleasant manner.  
• Diffuse difficult situations and not antagonize riders, public or employees. Understand when a situation will need to escalate to EMS, Fire Department or Law Enforcement and initiate that contact with dispatch. Ability to document and process onsite reports immediately and maintain required records.  
• Knowledge of the geography of the county and bus routes. 
• Knowledge of general security practices. 
• Skill in safely operating a bus or other vehicle in a variety of weather and traffic conditions: 
• Ability to work under pressure; ability to multi-task. Strong verbal and written communication skills. 
• Strong interpersonal and conflict resolution skills. 
• Proficient in basic computer operations, including Microsoft Office and internet research.
• Ability to organize and prioritize work and meet deadlines. 
• Must be a self-starter and able to work independently. 
• Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the public. 
• Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards. 

EDUCATION AND EXPERIENCE:

• High School diploma or G.E.D. certificate.
• Associate’s degree in Transportation, Public Administration, Safety and Security, or related field, preferred. 
• One (1) year or more of related field experience as a bus operator in a public transportation setting, security related experience, safety or law enforcement.
• Bi-lingual in Spanish is desirable but not required. 

OTHER CERTIFICATES/LICENSES:

• Must have a valid Florida Driver’s License.
• Must have a Security “D” License or obtain within 6 months of hire.
• Optional meet Citrus Connection policy requirements for non-lethal self-defense. 

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Being visible at the terminal and attentive. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

This job is usually performed primarily in an outdoor environment with temperature extremes; there is limited time on a bus. 

It may include the need to lift up to 25 lbs. infrequently. 

It is the responsibility of all Citrus Connection employees to provide a safe and secure environment for Citrus Connection customers, contractors, visitors and fellow co-workers. Citrus Connection employees are also responsible for:

• Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
• Adhering to stated policies and procedures relating to health and safety, security, and quality management.
• Recognizing and reporting all accidents and hazardous conditions.
• Assisting in the development of workplace safety procedures for their respective departments.
• Promoting workplace safety procedures within their department.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

EEO Compliance: Citrus Connection is committed to equal employment opportunity for all persons, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status or other status protected by Federal or State law. 

ADA Compliance: Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act.