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About Citrus Connection

Travel Trainer

Position Type: Full-Time

Reports To: Director of Paratransit

FLSA Status: Non Exempt

Department:  Paratransit

SUMMARY:

The travel trainer assists the general public to access public transit modalities through individualized and group training efforts that are focused on the safe utilization of both physical assets and transit resources. These efforts and supporting activities may be performed directly, or in collaboration with, other transit providers in order to provide a full range of travel options that are the most effective and safe for meeting transportation needs. This position is responsible for improving individual, business and community support and optimal utilization of the transportation organization. The Travel Trainer will be required to assist with, and execute, the development and distribution of information that explains how to utilize the available resources necessary to meet the diverse travel needs of the market it serves.

ESSENTIAL JOB FUNCTIONS:

  1. Assesses, analyze, and develop transportation resources across the service area in order to connect transportation services to community residence and participants
  2. Promotes the enhancement and facilitation of access to transportation services, including the integration and coordination of services.
  3. Cultivate multi-agency partnerships that can improve efficiency through efficient and effective transportation access
  4. Serves as the liaison to community leaders in an effort to demonstrate how transportation enhances economic development
  5. Develop a system of outreach to low-income, socially isolated older and/or disabled adults and assist them in gaining access to needed transportation services.
  6. Conduct one-on-one screenings to identify goals for travel training program participants
  7. Assess individual’s ability to travel efficiently and independently
  • Provide instruction on how to travel on Citrus Connection fixed route bus including:
    o street crossings procedures,
    o reading bus schedules and signs,
    o listening for announcements,
    o identifying the correct bus and bus stop,
    o purchasing and using fare media,
    o trip planning and evaluating routes,
    o stranger awareness,
    o ability to remember and follow directions,
    o coping with service disruptions including late bus or missing a stop.
  • Plans and conducts annual and semi-annual conference on issues relating to transportation access
  • Create and maintain travel training records for client management in collaboration with the Regional Mobility Call Center (RMCC) staff
  • Upon request, provides best possible routes, transportation providers and schedules for community members; answer inquiries and provide information to customers and partners
  • Conduct transportation training for individuals and groups in order to ensure the safe, efficient usage of transportation resources across multiple providers and types
  • Employ marketing, public relations and communication skills to organize and conduct community outreach and transportation needs assessment.
  • Responds to program inquiries and complaints. Serves as liaison with clients regarding barrier assistance issues with fixed route and other systems.
  • Prepares correspondence and/or follow-up materials for potential clients and current users of transit services. Designs individual travel based on functional mobility.
  • Maintain an organizational client pool; work closely with outside organizers to engender their support and participation in transportation delivery and initiatives
  • Oversee and conduct auditing activities of para transit and fixed rout service participants, including all outside transportation partners.
  • Collects, analyzes and presents transit service data by producing various statistical charts and graphs and explain process and variances
  • Create, design, and present reports and performance information to governing entities including: boards, panels, forums, and agencies
  • Work with area organizations, groups, and businesses to increase program participation, maximize efficiencies, connect end-users with appropriate transportation modes
  • Develops, teaches, and conducts community outreach workshops and presentations to community agencies, schools, churches, senior centers, retirement homes, transportation fairs, and professional organizations.
  • Formulates and implements comprehensive marketing programs, complete with deadlines and goals in order to execute, evaluate and adjust as needed.
  • Seeks out possible community outreach programs; facilitates all activities in relation to same.
  • Provides customer service to both internal and external customers, clients, and the general public in the form of providing transit information such as services, routes, schedules, and fares across multiple transportation entities
  • Participates in community outreach events, workshops, and presentations.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Able to maintain the highest degree of confidentiality.
  • Ability to speak effectively before small and large groups and respond to questions.
  • Ability to maintain a high level of professionalism and poise.
  • Ability to express ideas clearly, both verbally and in writing.
    Strong interpersonal skills.
  • PC literate, basic skills inMicrosoft Office Suite and Internet research.
  • Proficiency in Trapeze transportation software
  • Must be a self-starter; able to work independently.
  • Ability to establish effective working relationships with co-workers, peers, various organizational, County and City employees, customers, and the general public.
  • Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

MINIMUM JOB REQUIREMENTS:

Two-year college degree and; (3) to (5) years of directly related experience desired in travel training, transportation coordination, transportation management, community coordination, or related fields. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

OTHER CERTIFICATES/LICENSES:

Must have valid Florida driver's license

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
This job is usually performed in a normal office environment. Must be physically able to lift and carry 25-50 lbs. infrequently.

 

Bus Operator Fixed Route Service

Position Type: Full-Time

Reports To: Supervisor, Fixed Route Service

FLSA Status: Non Exempt

Department:  Operations

SUMMARY:

This position is responsible for providing service to bus riders by safe, reliable, and expert transportation to the community.

ESSENTIAL JOB FUNCTIONS:

  • Operates a bus for the safe transportation of the public.
  • Responsible for following all District rules, policies and procedures.
  • Responsible for pre and post trip activities for the bus and reporting of any issues related to same.
  • Responsible for reporting accidents and/or incidents and following District procedures in accordance with the accident reporting procedure.
  • Responsible for dealing with passengers and the public with courtesy and patience.
  • Assists impaired passengers in accordance with the American with Disabilities Act.
  • Loads and secures up to two (2) wheelchair scooters.
  • Assists passengers with grocery packages upon request
  • Assists Paratransit passengers at pick-up and drop-off points.
  • Provides customer service as defined in District Standard Operating Procedures.
  • Responsible for handling emergency situations appropriately.
  • Monitors cleanliness of bus interior.
  • Assists with training of new operators.
  • Checks bus and reports lost or left behind items; communicates and reports to appropriate personnel.
  • Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Knowledge of the geography of the county and bus routes.
  • Skill in safely operating a bus or other vehicle in a variety of weather and traffic.
  • Ability to work under pressure; ability to multi-task.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills and strong conflict resolution skills.
  • Must be a self-starter; able to work independently.
  • Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.
  • Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

MINIMUM JOB REQUIREMENTS:

High school diploma or G.E.D. required; two to four years’ customer service experience.  An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

OTHER CERTIFICATES/LICENSES:

Must have valid CDL Class “B” license with (P) Passenger Endorsement and Airbrakes.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

This job is performed in all weather conditions.

It may include the need to be able to lift up to 100 lbs. infrequently.

 

Paratransit Operator

Position Type: Full-Time

Reports To: Supervisor, Paratransit Service

FLSA Status: Non Exempt

Department:  Paratransit

SUMMARY:

This position is responsible for providing service to bus riders by safe, reliable, and expert transportation to the community.

ESSENTIAL JOB FUNCTIONS:

1. Operates a bus for the safe transportation of the public.
2. Responsible for following all District rules, policies and procedures.
3. Responsible for pre and post trip activities for the bus and reporting of any issues related to same.
4. Responsible for reporting accidents and/or incidents and following District procedures in accordance with the
accident reporting procedure.
5. Responsible for providing customer service to passengers of all capabilities.
6. Assists impaired passengers in accordance with the American with Disabilities Act.
7. Loads and secures up to five (5) wheelchair scooters.
8. Assists passengers with grocery packages upon request up to a specified number.
9. Assists Paratransit passengers at pick-up and drop-off points, i.e., door-to-door service.
10. Monitors cleanliness of bus interior.
11. Assists with training of new operators.
12. Checks bus and reports lost or left behind items; communicates and reports to appropriate personnel.
13. Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Knowledge of the geography of the county and bus routes.
  • Skill in safely operating a bus or other vehicle in a variety of weather and traffic.
  • Ability to work under pressure; ability to multi-task.
  • Excellent verbal and written communication skills.
  • Ability to utilize mobile data terminals.
  • Ability to maintain required records.
  • Excellent interpersonal skills and strong conflict resolution skills.
  • Must be a self-starter; able to work independently.
  • Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.
  • Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

MINIMUM JOB REQUIREMENTS:

High school diploma or G.E.D. required; two to four years’ customer service experience. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

OTHER CERTIFICATES/LICENSES:

Must have valid CDL Class “B” license with (P) Passenger Endorsement and Airbrakes.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
This job is performed in all weather conditions.
It may include the need to be able to lift up to 100 lbs. infrequently.

Utility Worker II

Position Type: Part-Time

Reports To: Fuel Island Supervisor

FLSA Status: Non Exempt

Department:  Fleet Maintenance

SUMMARY: 

Under direct supervision, performs semi-skilled work in fueling, lubricating, washing and cleaning vehicles for a public transit system.

ESSENTIAL JOB FUNCTIONS:

  • Responsible for a standardized service program which includes re-fueling, lubrication, interior cleaning, and exterior washing on heavy duty diesel public transit vehicles.
  • Maintains routine records of activities performed and materials used.
  • Makes visual inspections of transit vehicles for accident damage, broken glass and burned out lights.
  • Reports damage, defects or malfunctioning parts to proper authority.
  • Cleans garage and parking areas and performs other related cleaning, sweeping, mopping or dusting duties.
  • Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Ability to understand and follow verbal and written instructions.
  • Ability to maintain accurate records of work performed and materials used.
  • Must be available to work various shifts, weekends, holidays, and overtime.
  • PC literate, basic skills in Microsoft Office Suite and Internet research.
  • Ability to do basic math.
  • Must be a self-starter; able to work independently.
  • Ability to establish effective working relationships with co-workers, customers, and the general public.
  • Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

MINIMUM JOB REQUIREMENTS:

High School diploma or G.E.D. required; basic knowledge of fundamental vehicle terminology.  An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

OTHER CERTIFICATES/LICENSES:

None Required

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

This job is sometimes performed in essentially an outdoor environment, subject to extremes of both hot and cold weather and wet conditions. Employee must be able to work outside on a daily basis.  This position is exposed to various chemical and gas/diesel fumes on a daily basis.

Must be physically able to lift and carry equipment weighing up to 100 lbs. on a daily basis.

EQUAL OPPORTUNITY EMPLOYER

Citrus Connection is proud to be an Equal Opportunity Employer (“EOE”) and does not discriminate on the basis of race, creed, gender, national origin, or veteran status in accordance with applicable federal, state and local laws.

We believe that our employees are our most valuable asset. As a member of the Citrus Connection Team, you’ll find an environment that celebrates diversity and welcomes the open exchange of ideas and individual perspectives. We are proud to offer an attractive salary along with a generous benefits package designed to support you while addressing work/life balance issues.

Thank you for your interest in Citrus Connection.


DRUG FREE WORKPLACE

The Citrus Connection is a Drug Free Workplace (“DFWP) and is committed to providing a safe, efficient, and productive work environment for all employees, to help ensure a safe and healthful working environment.


OFFICIAL APPLICATION

To be considered for employment, the employment application must be completed in its entirety, signed in the application Acknowledgement section, and the position for which you are applying, specified.

Please review our current job openings. If your qualifications match the minimum requirements of any of our openings, please click the Application Request Link or download an the Citrus Connection Employment Application. Once you complete the application, you may also print it, email it to Recruiting@ridecitrus.com or drop it off at our location at: 1212 George Jenkins Blvd ~ Lakeland, FL 33815.

Applications are screened by the Human Resources Department. Applicants that meet the minimum requirements will be forwarded to the Hiring Manager for review and consideration for interviews. The Hiring Manager will only contact the most qualified applicants.

BENEFITS

  • Paid Vacation Leave
  • Paid Sick Leave
  • Company-Paid Medical, Dental and Vision Insurance for Employees
  • Voluntary Insurance (AFLAC)
  • Health & Dependent Care Flexible Spending Accounts
  • Company-Paid Life Insurance
  • Voluntary Life Insurance
  • Employee Assistance Program
  • Uniforms for select personnel

HOLIDAYS

Full time regular employees receive the following paid days off:

  • New Year’s Day
  • Martin Luther King Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veteran’s Day
  • Thanksgiving Day
  • Christmas Day

EQUAL OPPORTUNITY EMPLOYER

Citrus Connection operates in accordance with Title VII. Click here for more information.

The District is an Equal Opportunity Employer (“EOE”) and does not discriminate on the basis of race, creed, gender, pregnancy, religion, national origin, citizenship, age, disability, political affiliation, marital status, veteran status or any other legally protected category in accordance with applicable federal, state and local laws. Employment opportunities include all employment practices, including recruitment, selection, promotions, terminations, inter-departmental transfers, layoffs, compensation, training, benefits, and other terms and conditions of employment. No person shall be excluded from participating in, denied the benefits of, or be subject to discrimination in employment under any project, program or activity receiving federal financial assistance from the federal transit laws.

The overall goal of the District is to have, in its employ, individuals within its workforce that reflect each segment of the various demographical backgrounds that make up the Lakeland urban area. This goal is extended to having members of the various ethnic backgrounds in various positions, such as supervisory, professional, and clerical and service delivery positions.

As part of the EEO (“Equal Employment Opportunity”) Program, the District will make reasonable accommodations for disabled applicants and current employees and strongly prohibits discrimination, harassment, and/or retaliation in violation of law. We are committed to providing a fair and respectful work environment that is free from unlawful discrimination.

It is important to the District that each employee who joins our team be qualified to perform job duties set forth in the job description. All applicants are recruited and selected based on transferable skills, knowledge, previous work experience, and the minimum educational level for the specific position that is required for successful job performance. We are proud to offer equal employment opportunities, and we embrace the diversity that makes up our family of employees.

The District is a government agency, operating under the Federal Transit Administration and Florida Department of Transportation’s employment rules, laws, guidelines, policies, and regulations. Every safety-sensitive applicant’s background will be carefully reviewed to ensure the safety of all workers and the general public. Each applicant applying for a safety-sensitive position is required to complete and successfully pass a pre-employment drug test and Department of Transportation (“DOT”) Physical. All non safety-sensitive applicants will be required to pass a pre-employment drug test.

CONTACT INFORMATION

Steven Schaible, SPHR, SHRM-SCP
EEO & Human Resources Director
Citrus Connection
1212 George Jenkins Blvd.,
Lakeland, FL 33815
Phone: (863) 327-1308
E-mail: sschaible@ridecitrus.com

Federal Transit Administration
230 Peachtree St. N.W., Suite 800,
Atlanta, GA 30303
Attention: Region IV Civil Rights Officer
Phone: (404) 865-5620