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About Citrus Connection

Administrative Assistant

Position Type: Full[-Time
Reports To: Executive Director
FLSA Status: — Non Exempt
Department: Executive Administration

SUMMARY:

This position supports the Lakeland Area Mass Transit District (LAMTD) Board of Directors and Executive and Administrative Staff. The position involves high-level administrative tasks in assisting the Executive Director and the LAMTD Board of Directors. It is required to have access to and be involved in and with the processing of confidential information, with an obligation to maintain the confidentiality of all information at all times. Position is designated by the Executive Director to be the records management liaison officer.

ESSENTIAL JOB FUNCTIONS:

  • Provides direct support to the Board of Directors on a variety of tasks such as assisting the Attorney for the District in developing Resolutions, responses to complex public records requests, recommending the schedule for the annual Board meetings, coordinating Board Committee meetings and other such tasks.
  • Coordinates Board and Executive Director travel; coordinates development of Board requested research.
  • Ensures staff compliance to meet established deadlines by coordinating with staff agenda items and attachments; finalizes, assembles, and distributes both electronic and hard copy versions of the Board packet to Board members, staff, and other agencies and individuals.
  • Coordinates outside agencies and individuals making presentations the Board.
  • Administers the development and assembly of the Performance Indicator graphs.
  • Participates in Board meetings and provides information to the Board through presentations; drafts and finalizes official meeting minutes.
  • Develops and organizes Standard Operating Procedures for Administrative matters; maintains record of all original District/Authority policies, procedures, plans, handbooks, and manuals; collaborates with Staff to identify and purchase hardware and software necessary to track, secure, and store District documents, files and information.
  • Provides direct support to the Executive Director; coordinates appointments with Staff, outside agencies and citizens; manages Executive office correspondence to include drafting, proofing, and editing; schedules termination hearings and witness hearings; discusses on-going activities with Staff to keep the Executive Director abreast of District/Authority activities.
  • Prepares agendas for meetings conducted by the Executive Director; participates in senior staff meetings; provides support to the staff; oversees reports due calendar; develops and maintains spreadsheets and documents for Staff use; prepares PowerPoint and Desktop presentations. Administers office budget and office equipment contracts.
  • Coordinates with Local, State, and Federal elected officials and their staff to set appointments and discuss District issues. Initiates Federal Earmark Funding requests and other correspondence as assigned.
  • Initiates requests to staff and outside agencies for information, material and/or support necessary to prepare the Executive Director of Board Members for participation in activities associated with their position.
  • Responsible for the monitoring of the District’s EEO & DBE Programs and ensures compliance with applicable federal guidelines.
  • Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Able to maintain the highest degree of confidentiality.
  • Must be a self-starter with limited direct supervision.
  • Assertive and tactful.
  • Politically sensitive.
  • Ability to work under pressure.
  • PC literate, basic skills in Microsoft Office Suite, Adobe Acrobat; Internet research skills.
  • Strong verbal, written and interpersonal skills, along with good phone skills.
  • Skilled in taking notes and transcribing from recorded material.
  • Ability to work in a timely fashion on multiple concurrent tasks with frequent interruptions.
  • Ability to organize and prioritize work and meet deadlines.
  • Ability to perform calculations with accuracy.
  • Ability to construct and maintain spreadsheets.
  • Ability to establish effective working relationships with co-workers, peers, various County and City employees, customers, and the general public.
  • Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.rs, various County and City employees, customers, and the general public.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

This job is performed in a normal office environment with some limited travel. This job also is sometimes exposed to outside weather conditions.

It may include the need to be able to lift up to 25 lbs. infrequently; 5-10 pounds on a monthly basis; 2-5 pounds weekly.

SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities.

MINIMUM JOB REQUIREMENTS:
2-4 year business degree; Professional certification (Certified Administrative Professional Certificate) desired. Four (4) years of public sector experience desirable. An equivalent combination of education and experience will be acceptable.

OTHER CERTIFICATES/LICENSES:
Must have a valid Florida driver’s license.

Paratransit Operator Trainee

Position Type: Full-Time
Reports To: Operations
FLSA Status: — Non Exempt
Department: Operations

SUMMARY:

This position is a limited duration training position in which the employee is taught the knowledge and skills necessary to become a Paratransit bus operator.

After successful completion of the training, the employee will know how to transport, safely and expediently, passengers on District buses.

ESSENTIAL JOB FUNCTIONS:

  • Learns to be responsible for the safe transportation of passengers.
  • Learns to and aids in the loading and unloading process of passengers needing assistance in boarding.
  • Learns how to and performs daily pre and post-trip inspections of the bus in accordance with applicable regulations and District guidelines.
  • Learns how to complete daily post-trip inspections, including checking the condition of the bus.
  • Learns how to maintain the cleanliness of the bus interiors.
  • Learns how to communicate routine, urgent and emergency situations.
  • Attends all meetings and training sessions including all in service and driver meetings, first aid and CPR classes that are required by the District.
  • Responsible for learning all District rules, policies and procedures.
  • Learns how to verify route times to maintain the accuracy of the schedulers’ assignments.
  • Learns how to provide information to the scheduler and dispatcher for updating maps and routes.
  • Learns how to report accidents and/or incidents and follow District procedures in accordance with the accident reporting procedure.
  • Learns how to deal with passengers and the public with courtesy and patience.
  • Learns how to assist impaired passengers in accordance with the American with Disabilities Act.
  • Learns how to assist Paratransit passengers at pick-up and drop-off points.
  • Learns how to deal with passengers who may have a wide range of mental acuity.
  • Assists impaired passengers in accordance with the American with Disabilities Act.
  • Learns how to load and secure up to five (5) wheelchair scooters.
  • Learns how to deal with emergency situations.
  • Learns how to perform other duties as assigned.

 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Ability to work under pressure; ability to multi-task.
  • Strong verbal and written communication skills.
  • Ability to utilize mobile data terminals.
  • Ability to maintain required records.
  • Strong interpersonal skills and strong conflict resolution skills.
  • Must be a self-starter.
  • Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.
  • Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

This job is performed in all weather conditions. It may include the need to be able to lift up to 100 lbs. infrequently.

MINIMUM JOB REQUIREMENTS: 

High school diploma or G.E.D. required; two to four years’ customer service experience. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

OTHER CERTIFICATES/LICENSES

Must have valid CDL Class “B” permit with (P) Passenger Endorsement and Airbrakes upon hire. Must be able to obtain license within sixty (60) days of hire.

Fleet Maintenance Electronics Technician

Position Type: Full-Time
Reports To: Fleet Maintenance Director
FLSA Status: Non-exempt
Department: Fleet Maintenance

SUMMARY:

Under general supervision, performs skilled troubleshooting, maintenance, secondary repair, and modification to a variety of electronic components installed on revenue and non revenue vehicles, automatic fare collection equipment, manual and automated communications equipment, GPS tracking equipment and other related electronics and systems integrated into the multiplex system of vehicles. This position is classified as safety sensitive.

ESSENTIAL JOB FUNCTIONS:

  • Performs troubleshooting, maintenance, repair and adjustment at the system, board, card, and discrete component level on various electronic systems and components found in transit revenue vehicles, including those associated with brake control, HVAC, annunciation, communications, door control, lighting, and auxiliary electrical supply as well as those found in auxiliary equipment such as destination signs, automatic fare equipment and GPS tracking equipment.
  • Troubleshoots, maintains, adjusts and programs according to original manufacturer’s specifications, ECU’s found in such equipment.
  • Troubleshoots, flashes, codes and reprograms electronic control modules in accordance with original manufacturers’ specifications.
  • Ensures all repairs and systems are compatible with revenue vehicle electronic systems, as directed by the Fleet Maintenance Manager and in conjunction with the original manufacturers specifications.
  • Recommends improvements and works with vendors and other maintenance staff regarding installations, repairs, diagnosis and methodology; uses diagnostic test equipment and precision measuring devices in the course of the work.
  • Devises and fabricates new testing equipment and routines as required for use on new components and systems in accordance with the original manufacturer’s specifications.
  • Reads and interprets diagrams, engineering drawings, manuals, original manufacturers spec sheets, schematics and work orders.
  • Measures, tests and inspects completed work to confirm adherence to specifications.
  • Performs data searches using the District network systems.
  • Oversees and observes all outside vendor installations as they pertain to the Districts’ vehicles.
  • Provides necessary on board wiring schematics to outside installers to ensure safe installation and usageof accessory electrical equipment.
  • Maintains records of work performed and parts and materials used; maintains documentation updating when necessary; follows proper safety procedures.
  • Performs preventive maintenance on all electronic equipment and records all maintenance performed in accordance with manufacturer recommended service intervals.
  • Responsible for training other transit technicians in the repair and maintenance of all electrical equipment and integrated components as they relate to the multiplex system of the vehicles.
  • Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.

MINIMUM JOB REQUIREMENTS:

High School diploma or G.E.D. required; A.A. degree in electronics from an accredited college, completion of military training in electronics, or completion of an apprenticeship as an electronic technician preferred. A minimum of one (1) year of experience in the installation, maintenance or repair of electronic systems and components, including communications components and microprocessor system.

An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

OTHER CERTIFICATES/LICENSES

Must have valid Florida license. Must be able to obtain a CDL with P (passenger) endorsement license within 90 days of employment. Must be maintained in good standing while employed with the District.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Knowledge of basic operating principles of analog, digital, LCD, LED and wireless electrical and electronic circuitry, and associated mechanical working components.
  • Knowledge of maintenance, repair and programming of electronic micro-processing systems.
  • Knowledge of methods, equipment and materials used in the secondary maintenance and repair of a variety of electronic and electromechanical systems, components and equipment.
  • Knowledge of use and care of test equipment, diagnostic laptops and power and hand tools of the trade.
  • Knowledge of troubleshooting and diagnostic techniques both mechanical and computer based.
  • Knowledge of schematic nomenclature as required for the trade; safety practices and procedures pertaining to the work.
  • Ability to diagnose and repair operational problems in a variety of electronic systems, components and equipment as installed on Heavy Duty diesel buses, Medium Duty paratransit vans and passenger cars and trucks.
  • Ability to perform preventive maintenance on and repairs to electronic systems and components.
  • Ability to read and interpret vehicular wiring schematics, drawings, diagrams, manuals and repair orders.
  • Ability to devise and fabricate test equipment and testing procedures for new and integrated equipment.
  • Ability to use and maintain hand and power tools and testing equipment of the trade, to include automated test equipment, 12 volt and 24 volt systems testing and a knowledge of dual voltage systems.
  • Ability to maintain accurate records of work performed and materials used.
  • Ability to generate electronic repair documents, correspondence, parts requests and repair requests by utilizing the Districts’ network system.
  • Must be able to understand read and communicate in English.
  • Ability to multi-task. Strong verbal and written communication skills.
  • Strong interpersonal skills and conflict resolution skills. PC literate, basic skills in Microsoft Office Suite and Internet research.
  • Ability to do basic math.
  • Must be a self-starter; able to work independently.
  • Ability to communicate effectively with management, internal staff and external vendors.
  • Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public.
  • Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

WORKING ENVIRONMENT and PHYSICAL DEMANDS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

This job is sometimes performed in essentially an outdoor environment, subject to extremes of both hot and cold weather and wet conditions. Employee must be able to work outside on a daily basis. This position is exposed to various chemical and gas/diesel fumes on a daily basis.

Must be physically able to lift and carry equipment weighing up to 70 lbs.

Revenue/Sales Specialist

Position Type: Part-Time
Reports To: Chief Financial Officer
FLSA Status: Non-exempt
Department: Finance

SUMMARY:

This position provides front line assistance to clients, customers and the general public.  It also involves work with considerable contact with the public, by telephone and in person.  The position represents the District at community events related to furthering public education about the District’s services.

ESSENTIAL JOB FUNCTIONS:

  • Provides customer service to both internal and external customers, clients, and the general public in the form of providing transit information such as services, routes, schedules, fares, and District rules/regulations.
  • Provides best possible routes and schedules for customers; answer inquiries and provide information to walk-in customers.
  • Distributes transit tickets and tracks utilization
  • Maintain data and input sales information on Smart Card
  • Credit cards and Cash management transactions and promotional
  • Deals with difficult customers in a positive manner in phone and in person.
  • Distribute written materials including mail and other related items.

SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.

MINIMUM JOB REQUIREMENTS:

High school degree or G.E.D.; one (1) year of directly related experience desired in customer services, sales, reception, and/or general clerical duties.  An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

Bi-lingual (Spanish) a plus.

OTHER CERTIFICATES/LICENSES

Must have valid Florida license.

 

EQUAL OPPORTUNITY EMPLOYER

Citrus Connection is proud to be an Equal Opportunity Employer (“EOE”) and does not discriminate on the basis of race, creed, gender, national origin, or veteran status in accordance with applicable federal, state and local laws.

We believe that our employees are our most valuable asset. As a member of the Citrus Connection Team, you’ll find an environment that celebrates diversity and welcomes the open exchange of ideas and individual perspectives. We are proud to offer an attractive salary along with a generous benefits package designed to support you while addressing work/life balance issues.

Thank you for your interest in Citrus Connection.


DRUG FREE WORKPLACE

The Citrus Connection is a Drug Free Workplace (“DFWP) and is committed to providing a safe, efficient, and productive work environment for all employees, to help ensure a safe and healthful working environment.


OFFICIAL APPLICATION

To be considered for employment, the employment application must be completed in its entirety, signed in the application Acknowledgement section, and the position for which you are applying, specified.

Please review our current job openings. If your qualifications match the minimum requirements of any of our openings, please click the Application Request Link or download an the Citrus Connection Employment Application. Once you complete the application, you may also print it, email it to Recruiting@ridecitrus.com or drop it off at our location at: 1212 George Jenkins Blvd ~ Lakeland, FL 33815.

Applications are screened by the Human Resources Department. Applicants that meet the minimum requirements will be forwarded to the Hiring Manager for review and consideration for interviews. The Hiring Manager will only contact the most qualified applicants.

BENEFITS

  • Paid Vacation Leave
  • Paid Sick Leave
  • Company-Paid Medical, Dental and Vision Insurance for Employees
  • Voluntary Insurance (AFLAC)
  • Health & Dependent Care Flexible Spending Accounts
  • Company-Paid Life Insurance
  • Voluntary Life Insurance
  • Employee Assistance Program
  • Uniforms for select personnel

HOLIDAYS

Full time regular employees receive the following paid days off:

  • New Year’s Day
  • Martin Luther King Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veteran’s Day
  • Thanksgiving Day
  • Christmas Day

EQUAL OPPORTUNITY EMPLOYER

Citrus Connection operates in accordance with Title VII. Click here for more information.

The District is an Equal Opportunity Employer (“EOE”) and does not discriminate on the basis of race, creed, gender, pregnancy, religion, national origin, citizenship, age, disability, political affiliation, marital status, veteran status or any other legally protected category in accordance with applicable federal, state and local laws. Employment opportunities include all employment practices, including recruitment, selection, promotions, terminations, inter-departmental transfers, layoffs, compensation, training, benefits, and other terms and conditions of employment. No person shall be excluded from participating in, denied the benefits of, or be subject to discrimination in employment under any project, program or activity receiving federal financial assistance from the federal transit laws.

The overall goal of the District is to have, in its employ, individuals within its workforce that reflect each segment of the various demographical backgrounds that make up the Lakeland urban area. This goal is extended to having members of the various ethnic backgrounds in various positions, such as supervisory, professional, and clerical and service delivery positions.

As part of the EEO (“Equal Employment Opportunity”) Program, the District will make reasonable accommodations for disabled applicants and current employees and strongly prohibits discrimination, harassment, and/or retaliation in violation of law. We are committed to providing a fair and respectful work environment that is free from unlawful discrimination.

It is important to the District that each employee who joins our team be qualified to perform job duties set forth in the job description. All applicants are recruited and selected based on transferable skills, knowledge, previous work experience, and the minimum educational level for the specific position that is required for successful job performance. We are proud to offer equal employment opportunities, and we embrace the diversity that makes up our family of employees.

The District is a government agency, operating under the Federal Transit Administration and Florida Department of Transportation’s employment rules, laws, guidelines, policies, and regulations. Every safety-sensitive applicant’s background will be carefully reviewed to ensure the safety of all workers and the general public. Each applicant applying for a safety-sensitive position is required to complete and successfully pass a pre-employment drug test and Department of Transportation (“DOT”) Physical. All non safety-sensitive applicants will be required to pass a pre-employment drug test.

CONTACT INFORMATION

Steven Schaible, SPHR, SHRM-SCP
EEO & Human Resources Director
Citrus Connection
1212 George Jenkins Blvd.,
Lakeland, FL 33815
Phone: (863) 327-1308
E-mail: sschaible@ridecitrus.com

Federal Transit Administration
230 Peachtree St. N.W., Suite 800,
Atlanta, GA 30303
Attention: Region IV Civil Rights Officer
Phone: (404) 865-5620