Position Type: Part-Time
Reports To: Director of Revenue Services
FLSA Status: Non-Exempt
Department:  Revenue Services

Starting Pay: $18.45

SUMMARY:

This position is responsible for providing safe, reliable, and expert shuttle cart transit services to citizens. The position includes a limited duration training position in which the employee is taught the knowledge an d skills necessary to become a Part-time Shuttle Cart Operator. After successful completion of training, the employee will be proficient at transporting, safely and expediently, passengers on District shuttle carts.

ESSENTIAL JOB FUNCTIONS:

• Operates a shuttle cart for the safe transportation of the public.
• Responsible for following all District rules, policies and procedures.
• Responsible for pre and post trip activities for the shuttle cart and reporting of any issues related to same.
• Responsible for reporting accidents and/or incidents and following District procedures in accordance with the accident reporting procedure.
• Responsible for dealing with passengers and the public with courtesy and patience.
• Assists impaired passengers in accordance with the American with Disabilities Act.
• Loads and secures up to two (2) wheelchair scooters.
• Assists passengers at pick-up and drop-off points.
• Provides customer service as defined in District Standard Operating Procedures.
• Responsible for handling emergency situations appropriately.
• Monitors cleanliness of shuttle cart interior.
• Assists with training of new operators.
• Checks bus and reports lost or left behind items; communicates and reports to appropriate personnel.
• Learns to and aids in the loading and unloading process of passengers needing assistance in boarding.
• Learns how to complete daily post-trip inspections, including checking the condition of the bus.
• Learns how to communicate routine, urgent and emergency situations.
• Learns how to verify route times to maintain the accuracy of the schedulers’ assignments.
• Learns how to provide information to the scheduler and dispatcher for updating maps and routes.
• Learns how to deal with passengers and the public with courtesy and patience.
• Learns how to deal with emergency situations.
• Performs vehicle refueling.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Knowledge of the geography of the county and bus routes.
• Skill in safely operating a shuttle cart or other vehicle in a variety of weather and traffic.
• Ability to work under pressure; ability to multi-task.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and strong conflict resolution skills.
• Must be a self-starter; able to work independently.
• Ability to establish effective working relationships with co-workers, various County and City
  employees, customers, and the general public.
• Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards.

MINIMUM JOB REQUIREMENTS:

High school diploma or G.E.D. required; two to four years’ customer service experience. An equivalent
combination of education and experience that is determined to be directly related to the specific r requirements may be substituted.

LICENSES:

Must have a valid class “E” Drivers License

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
This job is performed in all weather conditions. It may include the need to be able to lift up to 100 lbs. infrequently.