About Citrus Connection

Public transit in Polk County is provided by the Lakeland Area Mass Transit District, operating as Citrus Connection, which includes all public transportation within the County including Winter Haven Area Transit, rural routes servicing Bartow, Fort Meade and Frostproof, as well as all paratransit service. For years, public transit was made up as three agencies operating independently of each other, creating some challenges for riders who want to utilize the transit system throughout the County. Today, those services, personnel and assets are together working to bring you a top quality transit system under one simplified banner, Citrus Connection.

NONDISCRIMINATION ASSURANCE

Citrus Connection operates in accordance with Title VI of the Civil Rights Act of 1964 and Related Statutes.

“No person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance” (42 U.S.C. Section 2000d). The Environmental Justice component of Title VI guarantees fair treatment for all people and provides for Citrus Connection, to identify and address, as appropriate, disproportionately high and adverse effects of its programs, policies, and activities on minority and low income populations, such as undertaking reasonable steps to ensure that Limited English Proficiency (LEP) persons have meaningful access to the programs, services, and information Citrus Connection provides. Citrus Connection works to ensure nondiscriminatory transportation in providing public transportation for all Polk County area citizens.

It is Citrus Connection’s policy to make reasonable modifications to its policies, practices, or procedures when requested to do so by individuals with disabilities when such accommodations are necessary to avoid discrimination on the basis of disability.

Individuals with disabilities may request that Citrus Connection make Reasonable Accommodation in order for that individual to fully use transit services. All requests should be made in advance by filling out and submitting a Reasonable Accommodation request to Citrus Connection. Reasonable Accommodation Request Form.

An ADA Complaint can be filed by following the ADA Complaint Procedure or Procedimiento de queja ADA.

An ADA complaint can be file using the ADA Complaint Form or Forma de reclamo para ADA . (Must Use Internet Explorer)

Lakeland Area Mass Transit District encourages you to make your complaint in writing using this Title VI Complaint Form or Formulario de Queja de Titulo VI. (Must Use Internet Explorer)

Any person who believes himself or any specific class of persons to be subjected to discrimination prohibited by Title VI may by himself or by a representative file an official Title VI complaint with the Title VI Coordinator or with the Federal Transit Administration (FTA). A complaint must be filed within 180 days of the date of the alleged discrimination, unless the time for filing is extended by FTA. Click here for LAMTD Title VI Complaint Procedures or Procedimiento Para Una Queja del Titulo VI.

Members of the public may request additional information relating to Nondiscrimination obligation from Citrus Connection Director of Call Center at mroberson@ridecitrus.com

Contact Information:

Marcia Roberson
Call Center Director / Title VI Coordinator,
Citrus Connection
1212 George Jenkins Blvd, Lakeland, FL 33815 | Phone: (863) 733-4222
Fax: (863) 327-1366 | E-mail: mroberson@ridecitrus.com